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- Tasks: Lead a team of IT specialists to deliver top-notch support and service.
- Company: Flotek, a dynamic company focused on innovation and teamwork.
- Benefits: Birthday off, life milestone days off, gym discounts, and professional development opportunities.
- Other info: Exciting career progression and social events await you!
- Why this job: Make a real impact by leading a passionate team in a supportive environment.
- Qualifications: Strong leadership skills and ICT background with customer service experience.
The predicted salary is between 40000 - 50000 £ per year.
As IT Helpdesk Manager at Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers, ensuring the team delivers high-quality service and support to our partners. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team, and strong priority management.
Key Responsibilities
- Reporting to our Head of Service.
- Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount.
- Develop and implement training programmes and initiatives to support the ongoing professional development of team members.
- Champion a partner-centric approach to service delivery, ensuring customer satisfaction is prioritised in all interactions.
- Collaborate closely with partners to understand their business needs and goals, providing strategic guidance to improve the overall service experience.
- Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations.
- Lead the team from a technical perspective, ensuring the correct resources are available to provide world-class service.
- Mentor Team Leaders to effectively manage day-to-day operations, deliver feedback and coaching.
- Set KPIs and metrics to monitor team performance and present these to Flotek directors and the management team.
What We Are Looking For
- A positive attitude with a can-do approach to everything.
- Strong leadership skills and a naturally supportive style.
- An ICT background within an MSP with experience of leading a team.
- Strong knowledge of Microsoft Windows, M365, premise‑based servers, virtualisation, SharePoint, Azure, backup solutions and security firewalls.
- Solid customer service experience with excellent verbal and written communication skills.
- Commercial awareness, including cost analysis and budget preparation.
- Comfortable with CRMs and documentation solutions.
Benefits include:
- Full UK driving licence.
- Day off for your birthday.
- Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts through Perkbox.
- Social events and team building opportunities.
- Opportunities for professional development and career progression.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
IT Helpdesk Manager - Bridgend in London employer: Flotek Group
Contact Detail:
Flotek Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Manager - Bridgend in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at Flotek or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Flotek's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their mission and how you can contribute to their team culture.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams or improved service delivery in past roles. We want to see your can-do attitude in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Helpdesk Manager - Bridgend in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Manager role. Highlight your leadership experience and technical skills that match what we're looking for. We want to see how you can lead a team and deliver top-notch service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT and your approach to customer service. Let us know why you're the perfect fit for our team and how you can contribute to our partner-centric approach.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Whether it's improving team performance or enhancing service delivery, we want to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Flotek Group
✨Know Your Tech Inside Out
As an IT Helpdesk Manager, you'll need to showcase your technical expertise. Brush up on your knowledge of Microsoft Windows, M365, and other relevant technologies. Be ready to discuss how you've used these tools in past roles to lead your team effectively.
✨Showcase Your Leadership Style
Flotek is looking for someone who can inspire and motivate a team. Prepare examples of how you've fostered a collaborative environment in previous positions. Think about specific instances where your leadership made a difference in team morale or performance.
✨Emphasise Customer-Centric Approach
Since the role prioritises customer satisfaction, be prepared to discuss how you've championed a partner-centric approach in your past roles. Share stories that highlight your ability to understand client needs and deliver exceptional service.
✨Prepare for Strategic Discussions
You'll need to collaborate closely with partners and provide strategic guidance. Familiarise yourself with industry trends and think about how you can leverage them to enhance service delivery. Be ready to present ideas on how to improve the overall service experience.