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- Tasks: Provide top-notch remote support for VoIP and data networking services.
- Company: Join a dynamic team in a leading communications engineering company.
- Benefits: Enjoy perks like EMI share equity, birthday leave, and discounts on shopping and gyms.
- Other info: Great career growth opportunities and regular social events to connect with your team.
- Why this job: Make a real difference by solving communication issues and enhancing customer experiences.
- Qualifications: 1-2 years in VoIP support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Comms Helpdesk Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experienced engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field.
You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments.
Key Responsibilities- Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues.
- Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults.
- Support partners with router, firewall, VLAN, QoS and basic networking changes within defined scopes.
- Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools.
- Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience.
- Escalate complex issues to senior engineers with detailed technical notes and findings.
- Maintain accurate documentation of systems, network diagrams, configurations, and troubleshooting steps.
- Collaborate with internal teams including IT and Field Engineering to ensure seamless service.
- Experience in VoIP or communications support roles (1-2 years ideal).
- Good understanding of SIP, RTP, NAT, and VoIP fundamentals.
- Basic knowledge of routing, switching, VLANs, and firewall concepts.
- Strong problem-solving skills and ability to diagnose issues logically.
- Excellent communication skills with a customer-first mindset.
- Ability to work effectively in a fast-paced helpdesk environment.
- Exposure to hosted VoIP platforms such as Yealink, Gamma, Horizon, or CallSwitch.
- Experience with DrayTek, Unifi, Aruba, or similar networking solutions.
- Relevant certifications such as CompTIA Network+ are desirable.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Benefits- EMI Share Equity Scheme.
- Day off for your birthday and additional personal life milestones.
- Give Back Day for supporting a charity of your choice.
- Perkbox discounts across shopping, gyms, restaurants, and more.
- Regular social events and team-building opportunities.
- Career growth pathways into senior communications or network engineering.
Comms IT Helpdesk Engineer in London employer: Flotek Group
Contact Detail:
Flotek Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Comms IT Helpdesk Engineer in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your VoIP, SIP, and networking knowledge. The more confident you are in troubleshooting, the better you'll impress during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can explain complex tech stuff in simple terms. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with professionals in the comms field on LinkedIn. Join relevant groups and participate in discussions. You never know who might have a lead on your dream job!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your experience with VoIP and customer support. Let's get you that interview!
We think you need these skills to ace Comms IT Helpdesk Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in VoIP and communications support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and customer communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the communications engineering field.
Showcase Relevant Experience: When detailing your past roles, focus on specific examples that demonstrate your problem-solving skills and technical knowledge. Mention any experience with SIP, RTP, or networking tools, as these are key to what we do at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Flotek Group
✨Know Your Tech
Brush up on your knowledge of VoIP, SIP, and networking fundamentals. Be ready to discuss specific technologies you've worked with, like Yealink or DrayTek, and how you've tackled issues in the past. This shows you’re not just familiar with the terms but can apply them practically.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your logical approach and the positive outcomes of your troubleshooting efforts.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively by being clear and concise in your responses.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s communication systems and support processes. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals in communications engineering.