At a Glance
- Tasks: Troubleshoot and maintain IT systems on-site while providing remote support.
- Company: Join Flotek Group, a dynamic tech company focused on customer service.
- Benefits: Competitive salary, share equity scheme, and unique paid days off.
- Other info: Enjoy social events, professional growth, and a supportive work environment.
- Why this job: Make a real impact by delivering world-class IT support to partners.
- Qualifications: Strong ICT background with 2nd line technical support experience required.
The predicted salary is between 30000 - 35000 € per year.
Bridgend/Swansea, South Wales (Field-Based)
The Role
We are looking for an enthusiastic, customer service‑focused individual with previous experience working within the ICT sector, preferably in a 2nd line role with experience being on site with customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems on‑site, using pool vehicles to travel to partner premises. When not performing on‑site visits, you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek HQ in Bridgend.
Please Note: we are required to carry out a DBS check for every open vacancy.
Responsibilities
- Attend partner sites to diagnose, resolve and remediate IT incidents and service issues.
- Carry out proactive and preventative maintenance across hardware, software and network infrastructure.
- Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment.
- Install, configure and upgrade operating systems, applications and IT infrastructure components.
- Provide high‑quality technical support to end users, both on‑site and remotely.
- Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively.
- Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions.
- Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery.
- Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice.
- Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance.
- Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow‑up.
- Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue.
- Consistently deliver a world‑class service experience and act as a positive ambassador for Flotek Group.
What We Are Looking For
- Strong ICT background with demonstrable 2nd line (or higher) technical support experience.
- Significant hands‑on experience delivering on‑site IT support to business partners.
- Confident troubleshooting skills across hardware, software and networking environments.
- Excellent customer service and communication skills, both written and verbal.
- Ability to work independently, prioritise effectively and take ownership of technical outcomes.
- Full UK driving licence and willingness to travel as part of the role.
Competitive salary of £30,000 – £35,000 per annum (experience dependent). Access to a company vehicle. Inclusive EMI Share Equity Scheme — own a slice of the Purple Pie. Day off for your birthday. Day off for life milestones such as weddings, moving house, a child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts through Perkbox. Social events and team building opportunities. Opportunities for professional growth and development.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Benefits
- Access to the EMI Share Equity Scheme.
- Paid day off for birthdays, wedding anniversaries, moving house, child’s first day of school, and religious holidays.
- Dedicated give‑back day supported by the company.
- Discounts on gym memberships, shopping, and other perks through Perkbox.
- Social events, team‑building activities and professional development opportunities.
- Loyalty programme (including extra days off for family milestones).
- 24/7 Support line with confidential helpline and 5 free counselling sessions per team member.
IT Maintenance Engineer (Field-Based) employer: Flotek Group
Flotek Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside unique benefits such as an EMI Share Equity Scheme and dedicated days off for personal milestones. With a strong focus on customer service and teamwork, our inclusive work culture fosters collaboration and innovation, making it an ideal environment for IT Maintenance Engineers looking to make a meaningful impact in the Bridgend/Swansea area.
StudySmarter Expert Advice🤫
We think this is how you could land IT Maintenance Engineer (Field-Based)
✨Tip Number 1
Get your networking game on! Reach out to folks in the ICT sector, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your past work, bring them along to interviews. It’s a great way to demonstrate your troubleshooting prowess and customer service skills in action.
✨Tip Number 3
Practice makes perfect! Before your interview, run through common technical questions and scenarios you might face as an IT Maintenance Engineer. This will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Maintenance Engineer (Field-Based)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in the ICT sector, especially if you've worked in a 2nd line role. We want to see how your hands-on experience can help us deliver top-notch IT support to our partners.
Be Customer-Focused:Since this role is all about providing excellent customer service, let us know how you've gone above and beyond for customers in the past. Share specific examples that showcase your communication skills and ability to resolve issues effectively.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Flotek Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 2nd line support. Be ready to discuss troubleshooting methods for hardware, software, and networking issues. They’ll want to see that you can think on your feet and solve problems efficiently.
✨Showcase Your Customer Service Skills
Since this role is customer service-focused, prepare examples of how you've provided excellent support in the past. Think about specific situations where you turned a frustrated customer into a satisfied one. This will demonstrate your ability to communicate effectively and manage expectations.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT incidents or service issues on-site. This will help you articulate your thought process and show that you can remain calm under pressure.
✨Highlight Your Teamwork Experience
This role involves working closely with Helpdesk colleagues and other technical teams. Be ready to share experiences where you collaborated successfully with others to resolve issues or improve service delivery. It’s all about showing that you can be a positive ambassador for the company!
