At a Glance
- Tasks: Lead a dynamic IT team, ensuring top-notch service and support for our partners.
- Company: Flotek, a forward-thinking tech company with a vibrant culture.
- Benefits: Equity scheme, extra days off for milestones, and discounts on various services.
- Other info: Enjoy regular social events and excellent career progression opportunities.
- Why this job: Make a real impact by leading a passionate team and enhancing partner experiences.
- Qualifications: Strong leadership skills and experience in IT within an MSP environment.
The predicted salary is between 45000 - 55000 £ per year.
As IT Helpdesk Manager at Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers, ensuring the team delivers high-quality service and support to our partners.
Key Responsibilities
- Report to the Head of Service.
- Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount.
- Develop and implement training programmes to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles.
- Champion a partner‑centric approach to service delivery, ensuring customer satisfaction is prioritised in all interactions and that the team is empowered to exceed partner expectations.
- Collaborate closely with partners to understand their business needs, providing strategic guidance and recommendations to improve the overall service experience.
- Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements that benefit both partners and the team.
- Lead the team from a technical perspective, ensuring the correct resources are available to deliver world‑class service.
- Mentor Team Leaders to effectively manage day‑to‑day operations and deliver feedback and coaching.
- Coach Team Leaders to take ownership of partner queries and drive resolution.
- Set KPIs and metrics to monitor team performance and present these to Flotek Directors and Management.
- What We Are Looking For
- A positive, can‑do attitude and a natural team player with strong leadership skills.
- ICT background within an MSP environment, with experience leading a team.
- Strong knowledge of Microsoft Windows client operating systems and M365 cloud products.
- Solid customer service experience with excellent verbal and written communication skills.
- Technical expertise across IT infrastructure and systems administration, including networking, security and cloud technologies.
- Advanced experience with Microsoft 365, on‑premise servers, virtualisation technologies, Share Point, Azure, backup solutions and security firewalls.
- Commercially aware, including cost analysis and budget preparation.
- Comfortable using CRMs and documentation solutions.
- Ability to prioritise personal and team workload effectively.
- Full UK valid driving licence.
Benefits
- Senior EMI Share Equity Scheme – own a slice of the Purple Pie.
- Birthday day off.
- Additional day off for personal life milestones such as weddings, moving house, a child’s first day at school or religious holidays.
- Give Back Day for supporting a charity of your choice.
- Perkbox discounts across gym memberships, shopping and more.
- Regular social events and team‑building opportunities.
- Opportunities for professional development and career progression.
- 24/7 Support Line – confidential helpline plus 5 free counselling sessions per team member.
- Family First – time off for your child’s first school day and fun family events.
Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
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IT Helpdesk Manager employer: Flotek Group
Flotek Group is an exceptional employer that prioritises the growth and well-being of its employees in the vibrant town of Bridgend. With a dynamic work culture that fosters innovation and collaboration, we offer numerous opportunities for professional development and career advancement, making it a rewarding place to build your future. Join us to be part of a forward-thinking team that values diversity and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flotek Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flotek Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flotek Group!
✨Direct Apply to Flotek Group
Let's not forget to apply directly through the Flotek Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flotek Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flotek Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flotek Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
