Head of Account Management

The Role

As we gear up to accelerate our growth, we are actively seeking a Head of Account Management for our Northern region who is experienced, dedicated to customer success, and committed to service excellence. This role is pivotal to our strategic objectives and reports directly to senior leadership. Flotek has experienced exceptional growth over the past 12 months, and with ambitious plans for 2026, our sales team will play a pivotal role in driving the next phase of our journey. It's an exciting time to join us — you'll be part of a high-performing, fast-growing team that's central to achieving our long-term vision.

Responsibilities

• Account Growth: Lead an established account management team to deepen relationships within existing accounts, with a focus on upselling and cross‑selling to expand revenue streams. Implement strategies for account retention and organic growth.
• New Account Growth: Focus on identifying and expanding new client accounts. Develop strategic plans to penetrate new markets and increase revenue whilst working with the new business team.
• Team Leadership and Development: Hire, train, and mentor a high‑performing sales force capable of exceeding revenue goals, while fostering a culture of collaboration and continuous learning.
• Customer‑Centric Focus: Be the advocate for customer satisfaction within the organisation. Ensure all sales activities are aligned with our commitment to providing outstanding customer service.
• Strategic Planning: Collaborate closely with other department heads to align sales strategies with broader organisational objectives.
• Forecasting and Reporting: Regularly update leadership on sales performance metrics and make data‑driven decisions to guide strategy.
• Market Analysis: Keep a close eye on industry trends and competitor activities. Use insights to refine sales techniques, approaches, and offerings.
• Budget Management: Effectively manage the sales budget to ensure optimal allocation of resources. Monitor ROI and cost‑to‑acquire metrics to ensure financial efficiency.
• Contract Negotiation: Spearhead complex deal structures and negotiate contracts that are beneficial to both the customer and the business.
• Key Account Management: Oversee and strategically manage key accounts to ensure long‑term loyalty and revenue growth.

What We Are Looking For

• Experienced in working within IT services, IT support, cybersecurity, cloud solutions, or MSP environments.
• Extensive experience in sales with solid leadership skills.
• Target‑driven, resilient, and able to thrive in a fast‑paced IT services environment.
• Strong understanding of customer and market dynamics.
• Excellent interpersonal, communication, and negotiation skills.
• Strong understanding of IT terminology, infrastructure basics, cloud services, and cybersecurity considerations.
• Ability to analyse complex data and translate it into actionable strategies.

£6,000 annual car allowance. Uncapped bonus package with expected OTE of £105,000. EMI Share Equity Scheme — own a slice of the Purple Pie. Day off for your birthday. Day off for life milestones such as weddings, moving house, child’s first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts through Perkbox. Social events and team building opportunities. Opportunities for professional growth and development.

Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.