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For Companies At a Glance
- Tasks: Provide expert IT support, lead projects, and mentor junior technicians.
- Company: Join Flotek, a dynamic tech company with a focus on innovation.
- Benefits: Enjoy extra days off, equity shares, and discounts on gym memberships.
- Other info: Be part of a team that values wellbeing and community involvement.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: 3-5 years in IT support with strong technical skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending partner sites when on-site assistance is needed.
Key Responsibilities
- Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
- Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
- Lead root cause analysis and implement long-term solutions to recurring issues.
- Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
- Maintain and improve internal documentation, processes, and knowledge base articles.
- Deliver on-site support for critical issues and project work as required.
- Collaborate with junior technicians to mentor and support their development.
- Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
- Stay up to date with emerging technologies and recommend improvements to systems and processes.
What We Are Looking For
- Minimum 3-5 years' experience in a 2nd/3rd line IT support role, ideally within an MSP or multi-client environment.
- Strong technical knowledge of Windows Server (2016/2019/2022), Microsoft 365, Active Directory, Group Policy, DNS/DHCP.
- Experience with networking including VLANs, firewalls, routers and switches.
- Experience with virtualisation technologies such as Hyper-V or VMware.
- Experience with backup and disaster recovery solutions.
- Experience with RMM tools and ticketing systems.
- Strong communication and interpersonal skills with a customer-first mindset.
- Full UK driving licence required.
Perks
- Extra days off for birthdays, weddings, moving & religious holidays.
- 1 paid day yearly to support your chosen charity & join fundraisers.
- Time off for your child’s first school day & fun family events.
- Confidential helpline plus 5 free counselling sessions per team member.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Senior IT Technician in Bridgend employer: Flotek Group
Contact Detail:
Flotek Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician in Bridgend
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like server management and cloud technologies.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios. Practice explaining complex concepts in simple terms, as communication is key in this role. We want to see how you tackle problems!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our team.
We think you need these skills to ace Senior IT Technician in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Technician role. Highlight your 3rd line support experience and any relevant technical skills that match what we're looking for. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive problem-solving approach can benefit us. Keep it engaging and personal — we love to see your personality!
Showcase Your Technical Skills: In your application, don't forget to showcase your technical expertise, especially with Windows Server, networking, and virtualisation technologies. We want to know how you can provide expert-level support and lead projects effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Flotek Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific technologies you've worked with and how you've solved complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging incidents or service requests. Highlight your proactive approach to problem-solving and any long-term solutions you've implemented to prevent recurring issues.
✨Demonstrate Leadership and Mentorship
Since this role involves mentoring junior technicians, think of instances where you've led a team or supported others in their development. Share how you foster collaboration and knowledge sharing within your team.
✨Align with Company Values
Familiarise yourself with Flotek's culture and values, especially their focus on customer satisfaction and community support. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.