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- Tasks: Assist customers with billing queries and ensure accurate invoicing.
- Company: Join a supportive team at Flotek, focused on customer service excellence.
- Benefits: Enjoy extra days off for birthdays and life milestones, plus discounts through Perkbox.
- Other info: Great opportunities for professional growth and a fun, dynamic work environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Detail-oriented with a passion for customer service; experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
The successful candidate will handle customer queries related to billing and invoices, assist with reconciliation tasks, and provide credit control support during busy periods. This role suits someone with a genuine passion for customer service who is detail-oriented and takes ownership of tasks from start to finish.
Please Note: we are required to carry out a DBS check for every open vacancy.
Responsibilities- Responding promptly and professionally to partner queries regarding billing and invoices.
- Investigating and resolving discrepancies or issues related to partner billing.
- Coordinating with all teams within Flotek to investigate billing queries.
- Maintaining up-to-date records of customer interactions, adjustments, and billing communications within the CRM system.
- Supporting partners with onboarding processes related to billing setup and ongoing account management.
- Identifying process improvements and contributing to the refinement of billing and support procedures.
- Assisting with reporting on ticketing stats on SLAs.
- Identifying charges on partner invoices and providing an overview of what the charge is for.
- Assisting the wider billing and finance team during bill runs, including invoice analysis and checking.
- A strong focus on customer service, handling billing and invoice queries promptly and accurately.
- Obsessive attention to detail with the ability to handle a high volume of work and meet regular deadlines.
- A financially and commercially minded approach with a desire to contribute to Management Information analytics.
- A drive for continual process improvement as the team scales.
- Adaptability to embrace change as new partners and companies are added to the group.
- Clear, professional, and confident communication, both written and verbal.
- Experience in a similar role is desirable but not essential.
- EMI Share Equity Scheme.
- Extra days off for birthdays, weddings, moving house, and religious holidays.
- One paid day per year to support a chosen charity.
- Discounts on gym memberships, shopping and other perks through Perkbox.
- Social events, team building opportunities, and professional development.
- 24/7 support line with confidential helpline and five free counselling sessions per team member.
- Family first: time off for children’s first school day and family events.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Billing Support Advisor employer: Flotek Group
Contact Detail:
Flotek Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Support Advisor
✨Tip Number 1
Get to know the company inside out! Research Flotek and understand their values, mission, and the specifics of the Billing Support Advisor role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about handling queries and providing support, think of examples from your past experiences where you've excelled in customer service. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the team dynamics. This can give you an edge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Flotek and ready to take ownership of your career journey.
We think you need these skills to ace Billing Support Advisor
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your genuine passion for customer service in your application. We want to see how you handle queries and resolve issues, so share any relevant experiences that showcase your skills!
Be Detail-Oriented: Since this role requires obsessive attention to detail, don’t shy away from mentioning specific examples where your attention to detail made a difference. We love candidates who take ownership of their tasks!
Communicate Clearly: Your written communication should be clear and professional. Use straightforward language and avoid jargon. Remember, we’re looking for someone who can communicate confidently, both in writing and verbally.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Flotek Group
✨Know Your Billing Basics
Before the interview, brush up on common billing terms and processes. Understanding how invoices work and what reconciliation entails will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries in the past. Think about times when you resolved issues or improved a process. This will demonstrate your passion for customer service and your ability to take ownership of tasks.
✨Be Detail-Oriented
Since this role requires obsessive attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to keep track of information and avoid discrepancies.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since the job involves coordinating with various teams and maintaining records, strong communication skills are essential. Consider doing mock interviews to build your confidence.