Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”
The Role
As part of our continued growth, we’re looking for an experienced Sales Administrator / Client Relations Administrator who genuinely enjoys building great relationships and delivering an excellent customer experience.
You’ll be someone who is organised, proactive and approachable, with a real passion for helping customers and making sure they receive the best possible service.
Job Responsibilities:
- Be the primary point of contact and build long-term relationships with customers
- Develop a trusted relationship with key accounts
- Complete Regular account reviews
- Upsell and cross sell products and services into existing customers
- Deal with sales orders for existing clients
- Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base
- Resign customer contracts
- Increase profitability across the customer base
- Ensure customer retention – meeting minimum renewal objectives
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
- Deal with any inbound customer account queries
- Help customers with reviewing their latest technology requirements
What We’re looking for:
- A positive attitude with a can do approach to everything!
- IT and Comms knowledge preferable but not essential
- Customer Service Experience
What we offer:
- Basic Salary £27,500
- Commission package available with expected OTE of £30,000
- Staff Share Equity Scheme
- 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays)
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
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Sales Administrator in Pencoed employer: Flotek Group Limited
Flotek is an exceptional employer that prioritises employee growth and collaboration within a vibrant work culture. As a Managed Print Engineer, you will benefit from a competitive salary, unique perks like the EMI Share Equity Scheme, and opportunities for professional development, all while being part of a supportive team dedicated to delivering outstanding print solutions. With a focus on work-life balance and community engagement, Flotek ensures that every team member feels valued and empowered to make a difference.
