Head of Account Management (North Region)

Location: Nexus House, New Vision Business Park, St Asaph, LL17 0LP

Salary: Basic Salary of £44,000 - £48,000. Uncapped Bonus package with expected OTE of £105k.

Job Type: Full Time / Permanent

Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times)

Who are we

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”

The role

As we gear up to accelerate our growth, we're actively seeking a Head of Account Management for our Northern region who isn't just experienced but is also dedicated to customer success and service excellence. This role is pivotal to our strategic objectives and reports directly to senior leadership.

Flotek has experienced exceptional growth over the past 12 months, and with ambitious plans for 2026, our sales team will play a pivotal role in driving the next phase of our journey. Following the outstanding success of our New Business team, we’re expanding further by increasing our BDE capacity and introducing dedicated IT BDM roles to support our rapidly accelerating IT strategy. It’s an exciting time to join us — you’ll be part of a high performing, fast‑growing team that’s central to achieving our long‑term vision.

Please Note: we are required to carry out a DBS check for every open vacancy.

Responsibilities

• Account Growth: Lead an established account management team to deepen relationships within our existing accounts, with a focus on upselling and cross-selling to expand our revenue streams. Implement strategies for account retention and organic growth.
• New Account Growth: Focus on identifying and expanding new client accounts. Develop strategic plans to penetrate new markets and increase revenue whilst working with the new business team.
• Team Leadership and Development: Hire, train, and mentor a high-performing sales force capable of exceeding revenue goals, while fostering a culture of collaboration and continuous learning.
• Customer-Centric Focus: Be the advocate for customer satisfaction within the organisation. Ensure all sales activities are aligned with our commitment to providing outstanding customer service.
• Strategic Planning: Collaborate closely with other department heads to align sales strategies with broader organisational objectives.
• Forecasting and Reporting: Regularly update leadership on sales performance metrics, and make data-driven decisions to guide strategy. Employ a systematic approach to track and evaluate both new and existing account activities, ensuring maximum ROI.
• Market Analysis: Keep an eagle eye on industry trends and competitor activities. Use insights to refine sales techniques, approaches, and offerings.
• Budget Management: Effectively manage the sales budget to ensure optimal allocation of resources. Monitor ROI and cost-to-acquire metrics to ensure financial efficiency.
• Communication and Collaboration: Maintain transparent and effective lines of communication both within the team and with other departments. Champion cross-departmental projects that will improve customer experience and drive revenue.
• Contract Negotiation: Spearhead complex deal structures and negotiate contracts that are beneficial to both the customer and our business.
• Key Account Management: Oversee and strategically manage key accounts to ensure long-term loyalty and revenue growth. Work closely with these accounts to understand their business needs and challenges, and tailor solutions that add value to their operations.

What we’re looking for

• Experienced in working within IT services, IT support, cybersecurity, cloud solutions, or MSP environments.
• Extensive experience in sales.
• Solid skills and experience in Leadership.
• Target‑driven, resilient, and able to thrive in a fast‑paced IT services environment.
• Strong understanding of customer and market dynamics.
• Excellent interpersonal, communication, and negotiation skills.
• Strong understanding of IT terminology, infrastructure basics, cloud services, cybersecurity considerations, and how these map to business outcomes.
• Ability to analyse complex data and translate it into actionable strategies.

Benefits

• Basic Salary of £44,000 - £48,000
• £6000 annual car allowance
• Uncapped Bonus package with expected OTE of £105k
• Inclusive EMI Share Equity Scheme – own a slice of the “Purple Pie.”
• Day off for your birthday.
• Day off for other life’s milestones – such as weddings, moving house, child’s first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts available through Perkbox.
• Variety of social events & team building opportunities are available.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.