Director of Operations

Location: Bridgend

Job Type: Full Time / Permanent

Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times)

Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”

The role: As Operations Director you will be responsible for the overall leadership, performance and operational success of Flotek Group. You will be expected to come up with an operational strategy as we continue to scale the business, which will include setting clear objectives and KPIs across the teams. The role will also include implementing the wider Boards’ strategy and to provide leadership to the senior management team ensuring that business objectives align with opportunities, financial goals, and operational efficiency. Additionally, the Operations Director will lead and coordinate all operational functions to ensure reliable, safe, and efficient delivery of managed services. This role oversees day-to-day operations across technical service, project management, the operations team which looks after fleet management, health & safety, facilities/building maintenance, and people and culture. It’s pivotal for this role to be directly involved in driving performance, compliance, and client satisfaction across all of these teams whilst focusing on enabling scalable growth. As Operations Director, you will champion a culture of data-driven decision making, root-cause analysis and continual service improvement across all teams and foster a culture of accountability, collaboration and continuous learning across our multi-site teams, aligned to Flotek’s values and customer focus.

Responsibilities:

• Operations: Overall responsibility for the operations and projects departments. Be the point of escalation should the need arise. Ensure effective collaboration across Service Desk, Engineering, Projects, and Sales. Workforce planning – working with the department heads to understand recruitment drivers and needs. Business process improvement and continuous seeking ways to improve quality and efficiencies – in particular supporting our evolution into an AI-enabled MSP. 121’s and coaching – working with the operational and service heads to ensure their business objectives are being met. Providing coaching, guidance and assistance where necessary.
• Systems & Processes: Continuously look at operational efficiencies and look at ways to continuously improve workflows, processes and systems – making increased use of existing tools and evaluating new tools to enhance our service and internal processes. Facilitate working parties to look at our model of “simplify, standardise, automate and amplify”. Implement and continue operational standards such as ISO9001, ISO14001 and ISO27001. Responsible for change management of our internal CRM/PSA, and implementing/training impacted teams.
• Integrations & Reporting: Drive, manage and coordinate integration tasks from acquired businesses - facilitating systems and process integration into the group post-acquisition and liaising with all stakeholders. Drive structured reporting functions across the group - Power BI reports – scoping new reports, working with department managers on best ways to display information, working with the developer to create the reports, testing reports to support our objective to have ‘Beautiful Data’ integrated across our business. Provide executive reports on operational departments.
• Corporate & Compliance: Manage the team that looks after vehicle fleet, facilities, and H&S across multiple sites and review better ways of working. Own operational budgets such as vehicles and buildings. Maintain and oversee operational risk management, including privacy, GDPR and data protection, working closely with relevant functional leads. Ensure operational activities comply with regulatory, contractual and certification requirements, and support the wider governance framework. Act as the senior H&S accountable owner—maintain policies, risk assessments and ensure our H&S audits are completed each year.

What we’re looking for:

• Previous Operational leadership experience
• Previous work at Board level or equivalent
• Preferred experience in an IT Managed Service Provider or a technology led business
• Ability to manage people effectively and get the best out of others
• Proven track record on process improvements and operational effectiveness

Competitive salary of £50-65k (experience depending). Inclusive EMI Share Equity Scheme – own a slice of the “Purple Pie”. Day off for your birthday. Day off for other life’s milestones – such as weddings, moving house, child’s first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Seniority level: Executive

Employment type: Full-time

Job function: Management

Industries: Telecommunications, IT Services and IT Consulting, and Technology, Information and Media