At a Glance
- Tasks: Provide expert IT support, lead projects, and mentor junior technicians.
- Company: Join Flotek, a dynamic tech company with a focus on innovation.
- Benefits: Enjoy extra days off, equity shares, and discounts on gym memberships.
- Other info: Be part of a team that values wellbeing and community involvement.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: 3-5 years in IT support with strong technical skills required.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking a Senior IT Technician to join our team in Bridgend.
This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd line support capabilities and a proactive approach to problem-solving and service delivery.
This role will also include attending partner sites when on-site assistance is needed.
Key Responsibilities
- Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
- Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
- Lead root cause analysis and implement long-term solutions to recurring issues.
- Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
- Maintain and improve internal documentation, processes, and knowledge base articles.
- Deliver on‑site support for critical issues and project work as required.
- Collaborate with junior technicians to mentor and support their development.
- Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
- Stay up to date with emerging technologies and recommend improvements to systems and processes.
- What We Are Looking For
- Minimum 3-5 years' experience in a 2nd/3rd line IT support role, ideally within an MSP or multi-client environment.
- Strong technical knowledge of Windows Server (2016/2019/2022), Microsoft 365, Active Directory, Group Policy, DNS/DHCP.
- Experience with networking including VLANs, firewalls, routers and switches.
- Experience with virtualisation technologies such as Hyper‑V or VMware.
- Experience with backup and disaster recovery solutions.
- Experience with RMM tools and ticketing systems.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Full UK driving licence required.
- EMI Share Equity Scheme — own a slice of the Purple Pie.
- Day off for your birthday.
- Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts through Perkbox.
- Social events and team building opportunities.
- Opportunities for professional growth and development.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Flotek Careers: Perks with Purpose
Joining Flotek means more than a job — it’s a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme.
View our full perks below.
Time That Matters
Extra days off for birthdays, weddings, moving & religious holidays.
Give Back Day
1 paid day yearly to support your chosen charity & join fundraisers.
Family First
Time off for your child’s first school day & fun family events.
24/7 Support Line
Confidential helpline plus 5 free counselling sessions per team member.
Why Join Flotek? Discover the Perks
Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move.
We’d love to hear from you, let’s chat and make something great!
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Senior IT Technician in Bridgend employer: Flotek Group
Flotek Group is an exceptional employer located in Bridgend, offering a dynamic work culture that prioritises employee well-being and professional growth. With benefits such as additional days off for life milestones and a share equity scheme, employees are encouraged to thrive both personally and professionally in a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician in Bridgend
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flotek Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flotek Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flotek Group!
✨Direct Apply to Flotek Group
Let's not forget to apply directly through the Flotek Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Technician in Bridgend
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flotek Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flotek Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flotek Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
