At a Glance
- Tasks: Lead the creation of engaging product documentation and launch a certification programme.
- Company: Join Flosum, a top Salesforce DevOps platform with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and learning.
- Why this job: Make a real impact by enhancing user experience and knowledge in a dynamic tech environment.
- Qualifications: 5+ years in technical writing or developer enablement, ideally within Salesforce.
The predicted salary is between 60000 - 80000 £ per year.
About Flosum
Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform.
Role Overview
We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content.
Key Responsibilities
- Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.
- Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect).
- Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content.
- Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume.
- Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar.
- Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs.
- Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.
- Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.
Requirements
- 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem.
- Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles.
- Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring).
- Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps.
- Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.
- Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).
Preferred Qualifications
- Salesforce Administrator or Platform Developer certification.
- Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.).
- Background in instructional design or video-based learning production.
What Success Looks Like in 12 Months
- Documentation NPS and self-service deflection rates measurably improved.
- Flosum Certification Program launched with at least three role-based tracks and an active learner community.
- A repeatable feedback loop established between Support, Sales, and Documentation.
Technical Enablement & Documentation Lead (UK) employer: Flosum
Flosum is an exceptional employer that prioritises employee growth and development, particularly in the dynamic field of Salesforce DevOps. With a strong focus on enablement, our collaborative work culture fosters innovation and creativity, allowing you to make a meaningful impact through your role as Technical Enablement & Documentation Lead. Located in the UK, we offer unique opportunities to engage with cutting-edge technology while contributing to the launch of our Flosum Certification Program, ensuring that you are at the forefront of industry advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Enablement & Documentation Lead (UK)
✨Tip Number 1
Network like a pro! Reach out to folks in the Salesforce ecosystem, especially those who work at Flosum or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your technical writing and enablement projects. Include examples of documentation you've created or certification programs you've developed. This will make you stand out when we see your application.
✨Tip Number 3
Prepare for the interview by understanding our products inside and out. Familiarise yourself with Salesforce DevOps concepts and think about how you can improve our documentation. We love candidates who come in with ideas!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining the Flosum team.
We think you need these skills to ace Technical Enablement & Documentation Lead (UK)
Some tips for your application 🫡
Show Your Passion for Documentation:When you're writing your application, let your enthusiasm for technical writing and documentation shine through. We want to see how much you care about creating clear, learner-friendly content that helps others understand complex topics.
Tailor Your Experience:Make sure to highlight your relevant experience in technical writing, especially within the Salesforce ecosystem. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills and achievements!
Be Clear and Concise:Just like in good documentation, clarity is key! Keep your application straightforward and to the point. Use simple language to explain your qualifications and experiences, making it easy for us to see why you’re a great fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Flosum!
How to prepare for a job interview at Flosum
✨Know Your Stuff
Make sure you brush up on Salesforce DevOps concepts and the specific tools Flosum uses. Familiarity with version control, CI/CD, and data backup principles will show that you're not just a candidate, but someone who understands the technical landscape.
✨Showcase Your Writing Skills
Since this role involves a lot of documentation, be prepared to demonstrate your writing abilities. Bring examples of your previous work that highlight how you've turned complex technical information into clear, user-friendly content.
✨Understand the Customer Journey
Think about how documentation impacts the customer experience. Be ready to discuss how you've used feedback from support cases or demo requests to improve documentation in the past. This shows you can bridge the gap between technical details and user needs.
✨Prepare for Collaboration
This role requires working closely with various teams like Product Management and Sales Engineering. Be ready to share examples of how you've successfully collaborated with different departments to create comprehensive documentation or training materials.
