At a Glance
- Tasks: Lead the creation of engaging product documentation and certification programs for Flosum.
- Company: Join Flosum, a top native Salesforce DevOps platform with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a vibrant team dedicated to continuous improvement and learner engagement.
- Why this job: Make a real impact by bridging teams and enhancing user knowledge in a dynamic environment.
- Qualifications: 5+ years in technical writing or training, ideally within the Salesforce ecosystem.
The predicted salary is between 63000 - 77000 £ per year.
Flosum is the leading 100% native Salesforce Dev Ops, data backup, and security platform.
We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence.
We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across Dev Ops, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program.
You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content.
Own, maintain, and continuously improve Flosum's product documentation across Salesforce Dev Ops, Data Backup & Recovery, Security, and Compliance modules.
Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content.
Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.
Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.
5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem.
~ Hands-on familiarity with Salesforce Dev Ops concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles.
~ Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring).
~ Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps.
~ Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.
~ Salesforce Administrator or Platform Developer certification.
Prior experience at a Salesforce ISV or Dev Ops tooling company (Copado, Gearset, Auto RABIT, Own Backup, etc.).
Background in instructional design or video-based learning production.
Flosum Certification Program launched with at least three role-based tracks and an active learner community.
Technical Deployment Lead employer: Flosum
Flosum is an exceptional employer that prioritises innovation and quality in software development, offering a dynamic work culture where technologists thrive. As a Remote Director of Software Engineering, you will lead a talented team in the UK, benefiting from a collaborative environment that fosters professional growth and encourages ownership. With a focus on delivering high-performance products, Flosum provides the autonomy to make impactful decisions while supporting your career advancement in a fast-paced, agile setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Deployment Lead
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Flosum or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Flosum.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Flosum.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Flosum that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Deployment Lead
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Flosum.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Flosum and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Flosum
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Flosum uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
