At a Glance
- Tasks: Manage enterprise accounts and drive customer success through strategic relationships.
- Company: Join Flosum, a leading Salesforce-native DevOps platform with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Work closely with top executives and navigate complex business landscapes.
- Why this job: Be the voice of customers and make a real impact in their success journey.
- Qualifications: 6+ years in Account Management or Sales with a strong track record.
The predicted salary is between 60000 - 80000 £ per year.
- Description
- About Flosum
Flosum is a leading Salesforce-native Dev Ops platform that enables enterprises to manage and accelerate their Salesforce development lifecycle with security, compliance, and efficiency at scale.
Built entirely on Salesforce, Flosum empowers teams to streamline releases, improve governance, and drive faster innovation.
Role Overview
We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts.
You'll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success.
You'll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time.
Requirements
Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
- Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
- Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
- Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
- Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
- Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
- Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.
- Required Qualifications
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B Saa S
- Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
- Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
- Experience managing complex, multi-stakeholder accounts with long sales cycles.
- Excellent written and verbal communication skills; ability to build trusted advisor relationships.
- Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
- Experience working with Saa S platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, Dev Ops, or development lifecycle concepts preferred)
- Preferred Qualifications
- Experience with Salesforce Dev Ops tools or release management processes
- Familiarity with CI/CD, version control, or agile development practices
- Background working with enterprise customers
- Salesforce certifications (Admin, Platform App Builder, etc.)
Account Manager (London) employer: Flosum
Flosum is an exceptional employer that prioritises innovation and quality in software development, offering a dynamic work culture where technologists thrive. As a Remote Director of Software Engineering, you will lead a talented team in the UK, benefiting from a collaborative environment that fosters professional growth and encourages ownership. With a focus on delivering high-performance products, Flosum provides the autonomy to make impactful decisions while supporting your career advancement in a fast-paced, agile setting.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (London)
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager (London) at Flosum, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Flosum. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager (London). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager (London)
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Flosum:When writing your cover letter, make sure to tailor your message specifically for Flosum. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Flosum
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Flosum that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Flosum that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Flosum’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
