Account Manager (London)

A bit About Flosum: Flosum occupies the vanguard of technological innovation within the Salesforce DevOps arena, proffering a comprehensive solution that seamlessly integrates merge tools, version control, continuous deployment, and meticulous code analysis. In addition, Flosum boasts Enterprise-grade Disaster Recovery Solutions, complemented by a game-changing Cybersecurity framework meticulously tailored for Salesforce Programs. This framework has been astutely harnessed to amplify the DevSecOps paradigm in collaboration with our esteemed Partners. Our well-curated suite of products harmonizes seamlessly within the expansive Salesforce ecosystem, catering to the needs of Developers, Administrators, Architects, and Chief Information Officers.

If the notion of contributing to a progressive enterprise equipped with proven offerings within a rapidly evolving market beckons you, this extraordinary opportunity awaits your consideration.

In the role as a Strategic Sales Account Manager, you will:

• Foster relationships within an international portfolio of enterprise-level clients, targeting growth and strategic alignment.
• Propel approximately 30% YoY growth from the designated account set, leveraging the following strategic sales motions:
• Strategic Account Planning
• Account Based Sales (ABM)
• Tailored Sales Automation Drip Campaigns (Salesloft)
• Embrace Enterprise GAP / Value / Solution Sales Methodologies
• Attain a 93% Gross Retention Rate (GRR) via Renewals
• Execute Upsell / Cross-Sell / Nurture / GTM / Awareness Sales Campaigns
• Construct and Deliver Interactive Growth Presentations and Proposals
• Deliver exceptional Customer Experiences for both the dedicated Customer Portfolio and new clients, ensuring their triumphant onboarding.
• Engage stakeholders proactively, addressing strategic, technical, and soft skill aspects.
• Sustain value through structured cadences, encompassing business, process, onboarding, and technical discussions, alongside webinars and other communications.
• Convey the value of our products through innovative approaches.
• Drive the adoption of novel features and enhancements, perpetuating growth.
• Conduct Quarterly Business Reviews and interactions grounded in value with clients.
• Cement customer renewals by consistently delivering unwavering value.
• Oversee the complete customer lifecycle, including escalations and touchpoints.
• Amass insights and recommendations from clients to inform product refinement.
• Exemplify thought leadership and orchestrate customer advocacy.
• Create client-facing materials, including support articles, FAQs, release notes, and contribute to customer / GTM webinars.
• Rigorously document and classify client interactions for valuable insights.

Within 1 Month, You’ll...

• Complete orientation.
• Begin 1:1s with your manager.
• Meet with other team members and stakeholders in Sales, Customer Success, Solutions Engineering, Business Development, Partnerships and Operations.
• Introduce yourself to your accounts.
• Listen and learn from shadowing calls of your peers.
• Develop your Flosum 30 / 60 / 90 day plan.

Within 3 Months, You’ll...

• Have a strong understanding of Flosum and feel comfortable pitching our software and services.
• Become an expert with our internal tools and processes.
• Work closely with Business Development reps to collaborate on prospecting into your accounts.

Within 6 Months, You’ll...

• Meet or exceed your pace to quota.
• Continue to focus on the objectives within your annual plan.
• Navigate and execute most aspects of your role independently (though help is always available).

Within 12 Months, You’ll...

• Be seen as a trusted business-advisor and Flosum expert, making a significant impact on the Sales Team.
• Be considered a top-performing AM on the team by consistently exceeding your goals.
• Set an example for new Account Managers and assist in the training, onboarding and motivating new team members.

Requirements

A bit About You:

• You’re a dynamic, results-driven individual with a fervour for technical sales and an innate grasp of SaaS Customer Account Management.
• You have experience selling to technical buyers and working with resellers, VAR's, and channel partners.
• You’re an ambitious Sales Account Manager with a proven track record over 3+ years growing revenue within Enterprise customer accounts with a customer-centric approach.
• You thrive working remotely, cherish structured routines, and exemplify a professional demeanor.
• You are highly organized and thrive in a high-velocity environment that, although reasonable and respectful, often has ambiguities and competing priorities.
• You are internally driven by curiosity and continuous learning.
• You have proven that you can be entrusted with big decisions, and you strive to bring thoughtfulness and empathy to all of your work.
• You are humble, and collaborate well with other people.
• You thrive working within a team, and exhibit excellent communication and interpersonal skills.
• You are self-motivated, reliable, and can function effectively in a distributed team.
• Available to travel up to 25%.
• Multilingual proficiency to elevate global engagement is a distinct advantage.

Bonus Points for:

• Certified Sales Certifications & demonstrated ability to consistently achieve $1mm+ quotas.
• Expertise in Salesforce platform support, development or CyberSecurity.
• Background in project or product management.
• Experience in process design and documentation.
• Prior exposure to DevOps solutions.

Benefits

Competitive Compensation Package Including:

• Unlimited Flex Time Off Plan + Bank Holidays
• Flexible Work Hours
• Remote Work Location
• Phone / Internet Monthly Capped Reimbursement

Join Us at Flosum

Become an integral part of an environment that empowers excellence, irrespective of your location. As a globally distributed company, we champion equal opportunity and nurture a culture of collaboration. Embark on a journey of growth and innovation by applying now.