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- Tasks: Provide IT support, troubleshoot issues, and maintain software and hardware across multiple sites.
- Company: Established organisation in Tunbridge Wells with a respected IT department.
- Benefits: Free flu vaccinations, eye tests, and access to facilities.
- Why this job: Join a dynamic team and enhance your IT skills while making a real difference.
- Qualifications: Level 3 Diploma in IT and experience in an IT environment required.
- Other info: Monday to Friday hours with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
This is a permanent role working for a well-established organisation in Tunbridge Wells. You will be joining a busy and well-respected IT department. The predominant purpose of this role is to support the use of IT through maintenance of software, hardware, and related equipment, and to provide support to staff and users across a few sites to ensure administration and learning outcomes are maximised.
The ideal candidate will have a Level 3 Diploma (or equivalent) in IT and proven experience in an IT environment and working with relevant software and networks. You must be able to demonstrate you have strong communication skills, with the ability to communicate with stakeholders at all levels. Hours of work are Monday to Friday 0830 to 1700.
Responsibilities- Technical support – Provide first- and second-line support to end users, possess the ability to troubleshoot advanced technical issues and escalate when required, provide training and/or assistance to the Junior IT Technicians, as well as staff and students if required.
- Network management – Have knowledge of networking, including the configuration and deployment of firewalls/managed switching.
- Mobile devices – Possess excellent knowledge of mobile device management for multiple operating systems (Windows/MacOS/iOS).
- Asset register – Maintain the asset register across the entire IT estate, purchasing equipment in accordance with our procurement policies.
- Software support – Maintain the software installed on devices using remote deployment applications.
- Communication – Deploy and maintain the telephony and PA system.
- Cloud Services – Maintain the cloud services, ensuring access and accounts are provisioned correctly.
- Security – Maintain the hardware/software used to secure data, including enterprise malware products and firewalls.
- Safeguarding – Assist the DSL team with reports from our safeguarding/filtering software.
- Professional Development – Keep up to date with current legislation, research and developments, training, and educational technology.
Own car and driving licence desirable.
Benefits- Free flu vaccinations
- Employee Assistant Programme
- Free eye tests
- Paid moving day
- Use of facilities
- Access to free will-writing service (for 2023)
IT Support Technician employer: Floss Agency
Contact Detail:
Floss Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Attend local IT meetups or online forums to connect with other tech enthusiasts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any relevant certifications. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common IT support scenarios and questions. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT skills and experience relevant to the role. We want to see how your background fits with the responsibilities listed in the job description, so don’t be shy about showcasing your technical support and network management expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Technician role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us in Tunbridge Wells.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you can effectively communicate with stakeholders at all levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Floss Agency
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around software and hardware maintenance. Be ready to discuss your experience with troubleshooting and network management, as these are key aspects of the role.
✨Show Off Your Communication Skills
Since you'll be interacting with staff and users at various levels, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated technical information to non-technical stakeholders.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific instances where you've resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to troubleshoot effectively.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in IT, especially regarding cloud services and mobile device management. Showing that you're proactive about professional development will impress your interviewers.
