Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Client Services Department with admin tasks and customer communication.
- Company: Join a dynamic team in Tunbridge Wells focused on exceptional client service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a collaborative culture that values clear communication and teamwork.
- Qualifications: Previous customer service experience and strong IT skills are essential.
- Other info: Flexible working hours may be available to fit your schedule.
The predicted salary is between 28800 - 43200 £ per year.
Based in Tunbridge Wells and reporting to the Client Services Manager, the Client Services Coordinator will provide general administration support to the Client Services Department.
Duties:
- Provide general administration and support for the Client Services Department.
- Undertake the preparation and running of Planned Preventative Maintenance Contracts, remedial works and requests for callouts in an efficient manner.
- Operate and keep up to date all systems of filing and recording as required by company procedures.
- Have clear and efficient communication skills, both written and spoken, with all levels of customer, supplier and work colleagues.
- Efficiently manage time to achieve maximum results and avoid delays.
- Understand and operate within the company authority structure, willingly receive fair and reasonable instructions.
- Make and keep commitments but do not undertake the unachievable, and where appropriate to properly delegate tasks.
- Manage telephone and email correspondence.
- Adhere to the requirements of the Company Handbook.
Areas of Responsibility:
- Administrative & Coordination
- Planned Maintenance & Extra Works
- Health & Safety & Compliance
- Finance & Invoicing
Skills & Requirements:
- Current / previous customer service experience within an office environment.
- Strong IT and admin skills with the ability to learn internal systems.
- Excellent communication skills.
Customer Services Adviser employer: Floss Agency
Contact Detail:
Floss Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Familiarise yourself with the company’s services and values. Understanding what we do at StudySmarter will help you align your answers during any interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires clear communication with customers and colleagues, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Brush up on your time management skills. The ability to manage multiple tasks efficiently is crucial for this position, so consider using tools or techniques that can help you prioritise and organise your workload effectively.
✨Tip Number 4
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will demonstrate your problem-solving abilities and your commitment to providing excellent service.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and administrative skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention specific experiences that relate to the duties outlined in the job description.
Showcase Your IT Skills: Since strong IT skills are essential, mention any relevant software or systems you are familiar with. If you have experience with filing and recording systems, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and efficient communication is key, so ensure your application reflects that.
How to prepare for a job interview at Floss Agency
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled customer inquiries or resolved issues, as this will demonstrate your capability in a similar environment.
✨Demonstrate Strong Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you manage both written and verbal communication with customers and colleagues.
✨Familiarise Yourself with Administrative Tasks
Brush up on common administrative tasks and tools that are relevant to the role. Being able to discuss your familiarity with filing systems, scheduling, and managing correspondence will show that you're ready to hit the ground running.
✨Time Management is Crucial
Prepare to discuss how you prioritise tasks and manage your time effectively. Provide examples of how you've successfully balanced multiple responsibilities in past roles to achieve maximum results without delays.
