Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and provide top-notch service.
- Company: Join a dynamic team in Tonbridge, Kent, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, pension contributions, and performance bonuses.
- Why this job: Great opportunity to develop skills while making a real impact in customer service.
- Qualifications: Must have strong communication skills, IT proficiency, and a customer-focused attitude.
- Other info: Full-time role with Monday to Friday hours, perfect for work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
This is a full time, permanent position based in Tonbridge, Kent.
The successful candidate will be the first point of contact for incoming calls, enquiries, and will provide quotations and advice to customers. They will work closely with the Commercial Manager while liaising with the Operations Controller and other departments to ensure targets are met and a high level of customer service is provided.
Main responsibilities
- Responding to customer enquiries via phone, e-mail and video conferencing
- Producing and following up quotations
- Progressing priority orders
- Supporting external sales and marketing activities and initiatives
- General office administration
Key Skills and Experience
- A natural customer / commercial focus
- The ability to absorb and retain technical information
- A confident and professional telephone manner
- Excellent organisational and communication skills
- Good literacy and numeracy
- Strong attention to detail
Hours of work are Monday to Friday.
A competitive remuneration package will be offered dependent on the applicants skills and experience.
Benefits
include a contributory pension & discretionary performance based bonus.
#J-18808-Ljbffr
Customer Service Adviser employer: Floss Agency
Contact Detail:
Floss Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Brush up on your technical knowledge related to the products or services offered by StudySmarter. Being able to discuss these confidently will show your commitment and readiness for the role.
✨Tip Number 3
Practice your telephone communication skills. Since you'll be the first point of contact, being articulate and professional over the phone is crucial. Consider role-playing with a friend to refine your approach.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Service Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, IT proficiency, and any experience with quotations or order processing.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer enquiries or supported sales initiatives in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Floss Agency
✨Show Your Customer Focus
Since the role is all about customer service, be prepared to share examples of how you've successfully handled customer enquiries in the past. Highlight your ability to empathise with customers and resolve their issues effectively.
✨Demonstrate Technical Knowledge
The job requires absorbing and retaining technical information. Brush up on any relevant technical details related to the products or services offered by the company. This will show that you're proactive and ready to learn.
✨Practice Your Communication Skills
A confident and professional telephone manner is essential. Consider doing mock interviews or practice calls with a friend to refine your communication style and ensure you come across as approachable and knowledgeable.
✨Prepare for Organisational Questions
Given the emphasis on strong organisational skills, think about how you manage your time and tasks. Be ready to discuss specific strategies you use to stay organised and meet deadlines, especially in a busy office environment.
