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- Tasks: Assess and manage insurance claims while delivering top-notch customer service.
- Company: Join a dynamic team focused on treating customers fairly and achieving company goals.
- Benefits: Enjoy hybrid work, all equipment provided, and a £2000 annual performance bonus.
- Why this job: Be part of a supportive culture that values collaboration and customer satisfaction.
- Qualifications: Must have at least 1 year of claims handling experience and strong customer service skills.
- Other info: Work 3 days in the office and 2 from home starting March 2025.
The predicted salary is between 28800 - 42000 £ per year.
STARTING IN MARCH 2025 #WE ARE UNABLE TO PROGRESS APPLICATIONS WITHOUT CLAIMS HANDLING EXPERIENCE# The role will be worked on a hybrid basis 3 days in the office and 2 from home. All equipment will be provided. Plus an annual £2000 performance bonus on top of basic salary. The Role: To provide a professional and proactive approach in assessing claims in line with the principles of treating customers fairly and adhering to Company procedures. Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements. Dealing with FNOL, progressing claims and carrying out 3rd party recoveries. Engage with others and collaborate to achieve the company Vision and Mission. About You: You must have at least 1 years insurance claims handling experience You must have proven experience of providing a quality customer service within a pressurised office environment You will have a genuine desire to provide a high level of customer service You must be able to effectively manage multiple cases You will have a high attention to detail and quality focus You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure You must have an excellent telephone manner Hours of Work:…
CLAIMS HANDLERS - HYBRID employer: Floss Agency
Contact Detail:
Floss Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLAIMS HANDLERS - HYBRID
✨Tip Number 1
Make sure to highlight your claims handling experience in any conversations you have. Since we require at least one year of experience, be ready to discuss specific cases you've managed and how you approached them.
✨Tip Number 2
Demonstrate your customer service skills during any interactions. Share examples of how you've gone above and beyond for customers in previous roles, especially in high-pressure situations.
✨Tip Number 3
Familiarize yourself with our company’s vision and mission. Being able to articulate how your personal values align with ours can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your time management strategies. We value candidates who can effectively prioritize tasks and manage multiple cases, so be ready to share your methods for staying organized under pressure.
We think you need these skills to ace CLAIMS HANDLERS - HYBRID
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your claims handling experience in your CV and cover letter. Provide specific examples of how you've successfully managed claims and delivered excellent customer service.
Showcase Customer Service Skills: Demonstrate your ability to provide high-quality customer service under pressure. Include anecdotes or metrics that illustrate your success in previous roles.
Detail Your Organizational Skills: Since the role requires managing multiple cases, highlight your organizational skills. Mention any tools or methods you use to prioritize tasks and meet deadlines.
Tailor Your Application: Customize your application to reflect the company's values and mission. Use keywords from the job description to show that you understand what they are looking for in a candidate.
How to prepare for a job interview at Floss Agency
✨Showcase Your Claims Handling Experience
Make sure to highlight your previous claims handling experience during the interview. Be prepared to discuss specific cases you've managed, the challenges you faced, and how you resolved them. This will demonstrate your capability and understanding of the role.
✨Emphasize Customer Service Skills
Since the role requires a high level of customer service, share examples of how you've provided exceptional service in past positions. Discuss any feedback you've received from customers or supervisors that showcases your commitment to customer satisfaction.
✨Demonstrate Your Ability to Work Under Pressure
Prepare to discuss situations where you've successfully managed multiple cases under tight deadlines. Highlight your time management skills and how you prioritize tasks to ensure all claims are handled efficiently.
✨Prepare Questions About Company Culture
Research the company's values and mission. Prepare thoughtful questions about their approach to customer service and teamwork. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
