At a Glance
- Tasks: Lead and inspire a vibrant café team while ensuring excellent customer service.
- Company: Flo's Café, a community hub in East Oxford focused on food, family, and nature.
- Benefits: Competitive pay, supportive environment, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in hospitality management and a passion for community engagement.
The predicted salary is between 34130 - 34130 € per year.
Place of Work: Flo’s – The Place in the Park, Rymers Lane, Oxford OX4 3JZ
Contract: Permanent
Hours: 30–40 hours per week (minimum 30 hours). Some weekend working required, including at least one weekend day per week, to ensure visibility across the full team.
Salary: £17.27 per hour (£34,130 per annum based on 38 hours per week)
About Flo's: Flo’s the Place in the Park is a thriving community hub and social enterprise in East Oxford, bringing together food, family and nature. Our café is central to both our income generation and our community impact.
Job Purpose: The Café Team Manager is responsible for building, developing and leading a high-performing, motivated and values-led café team. This role has a strong emphasis on:
- Coaching and development
- Performance management
- Team culture and morale
- Communication and accountability
The postholder will ensure that all café team members, including young and early-career staff, are supported, developed and managed in a fair, consistent and inspiring way. While maintaining visibility during service and leading shifts within the café, this role is primarily focused on people leadership rather than operational stock control or ordering responsibilities.
Key Responsibilities
- Lead, manage and develop all café Front of House and Kitchen staff
- Conduct regular 1:1 meetings and performance reviews
- Set clear expectations for behaviour, standards and accountability
- Support team members with training and skills development
- Identify talent and nurture progression opportunities
- Build a positive, inclusive and motivating team culture
Performance & Standards
- Address performance concerns constructively and promptly
- Support staff with clear feedback and development plans
- Ensure excellent customer service standards are upheld
- Model exemplary service by working shifts within the café to support the team
Training & Engagement
- Design and implement training plans for new and existing staff
- Lead regular team meetings and development conversations
- Create a culture of learning, ownership and pride within the café
- Model empathy, professionalism and emotional intelligence
- Work closely with the Café Team Supervisor to ensure operational systems support the team effectively
- Partner with the Trading Manager and People & HR Coordinator on recruitment and staffing matters
- Maintain visibility across weekday and weekend teams to build trust and cohesion
- Support implementation of customer journey and service standards across the café
Person Specification
- Proven experience managing and developing teams in hospitality or a similar fast-paced environment
- Strong interpersonal and emotional intelligence skills
- Confident handling performance management conversations
- Ability to inspire, motivate and engage team members
- Excellent communication and organisational skills
- Passion for community, social enterprise and Flo’s values
- Experience working with diverse or early-career teams
- Training, mentoring or coaching qualification
- Experience in a community or charitable setting
- Understanding of inclusive leadership and workplace wellbeing
Equity, Diversity & Inclusion
Flo’s the Place in the Park is committed to creating an inclusive, welcoming and respectful environment for staff, volunteers, customers and the wider community. We actively encourage applications from people of all backgrounds and experiences and are committed to equity, diversity and inclusion throughout our recruitment and employment practices.
Flo's Café Manager in Oxford employer: Flo's - The Place in the Park
Flo's the Place in the Park is an exceptional employer, offering a vibrant work culture that prioritises community engagement and personal development. As a Café Manager, you will lead a passionate team in a supportive environment that fosters growth, inclusivity, and a strong sense of purpose, all while enjoying the beautiful surroundings of East Oxford. With opportunities for training and progression, Flo's is dedicated to nurturing talent and creating a positive impact within the community.
Contact Detail:
Flo's - The Place in the Park Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Flo's Café Manager in Oxford
✨Tip Number 1
Get to know the café culture before your interview! Visit Flo's, chat with the staff, and soak up the vibe. This will not only help you understand their values but also give you some great talking points during your interview.
✨Tip Number 2
Show off your people skills! As a Café Manager, you'll be leading a team, so be ready to share examples of how you've motivated and developed others in previous roles. We love hearing about your coaching experiences!
✨Tip Number 3
Prepare for performance management questions. Think about times you've had tough conversations or helped someone improve. Being able to demonstrate your emotional intelligence and communication skills will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Flo's community.
We think you need these skills to ace Flo's Café Manager in Oxford
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your love for community and social enterprise shine through. We want to see how you connect with Flo's values and how you can contribute to our thriving hub.
Highlight Your Leadership Skills:Make sure to emphasise your experience in managing and developing teams. We’re looking for someone who can inspire and motivate others, so share examples of how you've done this in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Café Manager position at Flo's.
How to prepare for a job interview at Flo's - The Place in the Park
✨Know Your Café Culture
Before the interview, take some time to understand Flo's values and community impact. Familiarise yourself with their mission and how they engage with the local community. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed performance. Think about specific situations where you inspired or motivated your team, especially in a fast-paced environment. This will demonstrate your capability to build a high-performing café team.
✨Emphasise Communication and Empathy
Since the role focuses on people leadership, be ready to discuss how you handle performance management conversations. Share instances where you've provided constructive feedback or supported team members' development. Highlighting your emotional intelligence will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the café's operations. You might ask about their training plans for new staff or how they foster an inclusive team culture. This not only shows your enthusiasm but also helps you gauge if Flo's is the right fit for you.
