At a Glance
- Tasks: Manage and optimise CRM systems for seamless customer journeys across various platforms.
- Company: Luxury retailer known for exceptional customer experiences.
- Benefits: Competitive salary, potential for extension, and a dynamic work environment.
- Other info: Opportunity to work in Central London with a focus on data-driven decision-making.
- Why this job: Join a premium brand and enhance customer engagement through innovative CRM solutions.
- Qualifications: 3-5 years in CRM operations with strong technical skills in SQL and marketing platforms.
The predicted salary is between 45000 - 55000 £ per year.
My client, a luxury retailer, are seeking an experienced CRM Systems and Integration Manager to support and optimise their CRM ecosystem, ensuring seamless customer journeys across sales, marketing, digital, and retail touchpoints. Reporting to the Head of CRM, you will be responsible for CRM architecture, data integrity, system integrations, automation, reporting, and technical troubleshooting. Working closely with Sales, Marketing, and Digital teams, you will build scalable solutions that enhance customer engagement, improve operational efficiency, and support data-driven decision-making.
Key Responsibilities
- Manage CRM configuration, workflows, integrations, and system enhancements.
- Ensure seamless data flow across CRM, marketing automation, e-commerce, and sales platforms.
- Maintain data quality, governance, GDPR compliance, and automated cleansing processes.
- Develop audience segmentation, lifecycle automations, and campaign triggers.
- Build dashboards and reporting to measure performance and ROI.
- Troubleshoot system issues, integrations, and data sync errors.
- Support sales teams with actionable customer insights and pipeline optimisation.
About You
- 3–5 years' experience in CRM operations, systems administration, marketing technology, or related roles.
- Advanced Excel/Google Sheets skills with proficiency in SQL and HTML/CSS.
- Experience with CRM and marketing platforms such as Salesforce, HubSpot, Sage, Klaviyo, Shopify, or Power BI.
- Strong understanding of CRM integrations, data architecture, and automation.
- Proven experience managing system audits, migrations, or complex technical projects.
- Analytical, detail-oriented, and passionate about building scalable, data-driven solutions.
This is an excellent opportunity for a technically-minded CRM professional to play a key role in delivering exceptional customer experiences within a premium retail environment.
CRM Manager employer: Florza Resourcing
As a luxury retailer located in the heart of Central London, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. Our employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working with cutting-edge CRM technologies. Join us to be part of a team that is dedicated to delivering exceptional customer experiences and driving meaningful change in the retail landscape.
