At a Glance
- Tasks: Be the first point of contact for families, guiding them with warmth and professionalism.
- Company: Floryn House Care Home, a leading care provider in the UK.
- Benefits: Competitive salary of £45,000 plus £6,500 OTE, full training, and ongoing support.
- Other info: Join a supportive team that values trust, respect, and kindness.
- Why this job: Make a real difference in families' lives during important moments.
- Qualifications: Experience in customer service or relationship-led roles preferred but not essential.
The predicted salary is between 45000 - 51000 £ per year.
Floryn House Care Home
Contract: Full Time
Salary: £45,000 per annum + £6,500 OTE Per Annum
Shift Type: Days
Contracted hours: 40
Our brand new, purpose-built facility situated in the beautiful village of Yarnton, Oxfordshire, provides exemplary Residential, Dementia, Nursing & Respite care for 73 residents.
Are you a personable, high-energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We're looking for a Customer Relations Manager to represent our exceptional care home in Kidlington. You'll ensure to provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones.
This role combines proactive and reactive customer engagement. You'll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You'll also actively build the profile of the home in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business.
While experience within the care sector is not essential, you must be high-energy, target-driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets.
What You'll Be Doing:
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us:
This role is more than just a customer-facing position; it's a chance to genuinely support families at one of the most important moments in their lives. You'll join a supportive, values-led team with a competitive salary of £45,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.
Ideal candidate profile:
- Experience in a relationship-led role such as sales, admissions, customer service, private healthcare, hospitality, senior living, or family liaison, where trust, empathy, and influencing decisions are essential.
- A confident communicator who can quickly build rapport with families, professionals, and community contacts, while representing the home with warmth and credibility.
- Commercially aware and target-driven, with the ability to turn enquiries into tours, tours into admissions, and local relationships into new business opportunities.
- Skilled at managing a varied pipeline of enquiries, follow-ups, visits, and stakeholder relationships, while maintaining excellent attention to detail.
- Proactive, self-motivated, and comfortable working both independently and collaboratively with care, operations, and support teams.
- Strong understanding of the local area, with the confidence and initiative to build effective networks and referral relationships.
- Confident using CRM systems, reporting tools, and Microsoft Office to manage activity, track performance, and maintain accurate records.
- Care sector experience is welcome but not essential; we are open to candidates with strong transferable skills and a genuine passion for helping families make informed decisions.
Make first impressions count and guide families with confidence. Apply today to become our Customer Relations Manager in Kidlington!
About us: Floryn House Care Home is part of Care Concern Group, a family-owned, market-leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high-quality care and developing supportive, rewarding workplaces where our teams can thrive. Our five core values Trust | Respect | Passion | Kindness | Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in care, we would love to hear from you.
Customer Relations Manager in Kidlington employer: Floryn House Care Home
Floryn House Care Home is an exceptional employer located in the picturesque village of Yarnton, Oxfordshire, offering a supportive and values-driven work environment. With a competitive salary and bonus structure, employees benefit from comprehensive training and development opportunities, fostering personal and professional growth. Join a dedicated team that prioritises trust, respect, and kindness, making a meaningful impact in the lives of families during crucial moments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Kidlington
✨Tip Number 1
Get to know the company inside out! Research Floryn House Care Home and understand their values, services, and community involvement. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your skills and experiences align with the role of Customer Relations Manager. Think about specific examples where you've built relationships or provided exceptional service.
✨Tip Number 3
Network like a pro! Attend local events or connect with professionals in the care sector. Building relationships can lead to valuable insights and even referrals that might give you an edge in your application process.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking events, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relations Manager in Kidlington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience and skills that align with the Customer Relations Manager role. We want to see how you can bring warmth and professionalism to our care home!
Showcase Your People Skills:Since this role is all about building relationships, don’t forget to emphasise your communication skills and any relevant experiences where you've successfully engaged with families or clients. Let us know how you can connect with people!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and motivations shine through without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Floryn House Care Home!
How to prepare for a job interview at Floryn House Care Home
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Relations Manager. Familiarise yourself with the care home’s services and values, especially their commitment to trust, respect, passion, kindness, and inclusivity. This will help you demonstrate your alignment with their mission.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully engaged with customers or clients in the past. Highlight your ability to communicate with warmth and professionalism, as well as your knack for making people feel at ease during tough decisions.
✨Be Proactive and Target-Driven
Discuss your approach to generating new business and converting enquiries into admissions. Share specific strategies you've used in previous roles to achieve targets, and be ready to explain how you would apply those strategies in the context of a care home environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could include inquiries about the care home’s community engagement initiatives or how they measure success in customer relations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
