Customer Relations Manager

Administration and Business Support - Floryn House Care Home

Contract: Full Time

Salary: £45,000 per annum + £6,500 OTE Per Annum

Shift Type: Days

Contracted hours: 40

Our brand new, purpose-built facility situated in the beautiful village of Yarnton, Oxfordshire, provides exemplary Residential, Dementia, Nursing & Respite care for 73 residents.

Are you a personable, high-energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We're looking for a Customer Relations Manager to represent our exceptional care home in Kidlington. You'll ensure to provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones.

This role combines proactive and reactive customer engagement. You'll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You'll also actively build the profile of the home in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business.

While experience within the care sector is not essential, you must be high-energy, target-driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets.

What You'll Be Doing:

• Be the first point of contact for families, providing expert guidance with warmth and professionalism.
• Build strong local knowledge and networks to connect families to the care they need.
• Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
• Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
• Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
• Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
• Track and manage enquiries effectively, providing insights to improve conversion and service delivery.

Why join us:

This role is more than just a customer-facing position; it's a chance to genuinely support families at one of the most important moments in their lives. You'll join a supportive, values-led team with a competitive salary of £45,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.

Ideal candidate profile:

• Experience in a relationship-led role such as sales, admissions, customer service, private healthcare, hospitality, senior living, or family liaison, where trust, empathy, and influencing decisions are essential.
• A confident communicator who can quickly build rapport with families, professionals, and community contacts, while representing the home with warmth and credibility.
• Commercially aware and target-driven, with the ability to turn enquiries into tours, tours into admissions, and local relationships into new business opportunities.
• Skilled at managing a varied pipeline of enquiries, follow-ups, visits, and stakeholder relationships, while maintaining excellent attention to detail.
• Proactive, self-motivated, and comfortable working both independently and collaboratively with care, operations, and support teams.
• Strong understanding of the local area, with the confidence and initiative to build effective networks and referral relationships.
• Confident using CRM systems, reporting tools, and Microsoft Office to manage activity, track performance, and maintain accurate records.
• Care sector experience is welcome but not essential; we are open to candidates with strong transferable skills and a genuine passion for helping families make informed decisions.

Make first impressions count and guide families with confidence. Apply today to become our Customer Relations Manager in Kidlington!

Floryn House Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive.

Our five core values Trust | Respect | Passion | Kindness | Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in care, we would love to hear from you.