At a Glance
- Tasks: Drive sales and deliver exceptional customer experiences in luxury fragrance retail.
- Company: Floris London, a prestigious brand in luxury fragrances.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a collaborative team at iconic locations like Selfridges and Fortnum & Mason.
- Why this job: Be the face of a luxury brand and connect with customers who love fragrance.
- Qualifications: Experience in luxury retail and a passion for beauty and fragrance.
Location: Selfridges/ Fortnum & Mason London
Reports to: Head of International Sales
Role Purpose
The Fragrance Specialist is responsible for driving the commercial success of the Floris London business within Selfridges & Fortnum & Mason. This role combines luxury retail management, relationship building and brand representation to deliver exceptional customer experience while achieving sales and targets.
As the key ambassador for Floris London, the Fragrance Specialist will ensure the highest standards of service, visual merchandising, and operational excellence whilst maintaining a strong partnership with the Selfridges management team. This role will also oversee the Fortnum & Mason business.
Location: Selfridges/ Fortnum & Mason London
Reports to: Head of International Sales
Role Purpose
Key ResponsibilitiesSales & Commercial Performance
- Achieve and exceed monthly, quarterly, and annual sales targets.
- Analyse sales performance, identify trends, and implement action plans to maximise opportunities.
- Drive conversion, average transaction value, and repeat customer business.
- Deliver commercial initiatives that support both Floris London and retail objectives.
Client Experience
- Deliver an exceptional luxury customer experience that reflects the heritage and values of Floris London.
- Build and maintain a loyal client base through personalised consultations and clienteling.
- Resolve customer enquiries and complaints professionally and efficiently.
Relationship Management
- Develop and maintain a strong working relationship with Selfridges and Fortnum & Mason management.
- Collaborate with Head of Sales on promotional activities, launches, and in-store events.
- Represent Floris London professionally at all times.
Brand Standards
- Ensure the Floris London counter is maintained to the highest visual merchandising standards.
- Protect and enhance the premium image of the brand.
- Ensure all marketing materials and point-of-sale displays are current and compliant with brand guidelines.
Operations
- Oversee daily store operations of Selfridges and Fortnum & Mason.
- Monitor stock accuracy, replenishment, and inventory management.
- Prepare sales reports and provide regular performance updates to management.
Skills & ExperienceEssential
- Previous experience managing a luxury retail account or counter.
- Proven track record of delivering sales growth and achieving KPIs.
- Excellent communication and relationship-building abilities.
- Passion for luxury fragrance, beauty, or premium retail.
- Excellent organisational and time management skills.
Desirable
- Experience working within department stores, particularly Selfridges and Fortnum & Mason.
- Knowledge of fragrance or luxury beauty.
Personal Attributes
- Passionate brand ambassador.
- Customer-focused with exceptional interpersonal skills.
- Results-driven and commercially minded.
- Professional, polished, and confident.
- Self-motivated with a proactive approach.
- Strong attention to detail.
- Positive, collaborative team player.
Key Performance Indicators (KPIs)
- Achievement of sales and targets.
- Growth in average transaction value and units per transaction.
- Client retention and repeat business.
- Visual merchandising compliance.
Floris London Fragrance Specialist (Selfridges & Fortnum & Mason) employer: Floris London
Floris London is an exceptional employer, offering a unique opportunity to work in the heart of luxury retail at Selfridges and Fortnum & Mason. With a strong focus on employee growth, we provide comprehensive training and support to help our team excel in delivering outstanding customer experiences. Our collaborative work culture fosters creativity and passion for fragrance, making it a rewarding environment for those looking to thrive in the luxury sector.
StudySmarter Expert Advice🤫
We think this is how you could land Floris London Fragrance Specialist (Selfridges & Fortnum & Mason)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Floris London, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Floris London!
We think you need these skills to ace Floris London Fragrance Specialist (Selfridges & Fortnum & Mason)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Floris London, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Floris London and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Floris London that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Floris London
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
