Operational Excellence Manager (m/w/d) Vollzeit, unbefristet in London

About Florida State University, FSU International Programs, and FSU London

Florida State University is a public research university based in Tallahassee, Florida. The University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking.

Florida State University has a rich history as a global institution, offering programmes abroad since 1957. Among US public universities, the University was recently ranked 1st for the number of long-duration study abroad students, and 10th overall for the total number of study abroad students.

FSU International Programs administers four year-round campuses/sites in the Republic of Panama, Italy, Spain, and the United Kingdom, as well as numerous faculty-led programmes in other locations. Established in 1971, FSU London owns its current facility, which is comprised of eight 18th Century row houses in the heart of Bloomsbury. FSU London typically hosts approximately 700 students each year. We maintain a cadre of local faculty who teach during the fall and spring semesters, and we typically host around 35 faculty from the US each summer. FSU London has a team of approximately 25 local staff who support students, faculty and operations. In addition to our own FSU programmes, we host and/or manage study abroad programmes for other US universities.

FSU London is administered through a UK charity, Florida State University International Programs Association UK. It is supervised by FSU International Programs, as part of the Division of Academic Affairs.

Job Summary

The Finance Operations Coordinator will be responsible for daily accounting and bookkeeping tasks relating to the UK entity. These include updating expense files and financial records and assisting with cash forecasts. They will maintain and post transactions and supporting documents in the general ledger (Xero). They will support existing payroll processes and reconcile credit/charge card expenses for the team. They will collaborate with FSU International Programs colleagues, and they will perform office administrative duties linked to the finance role.

With a view to developing robust policies and procedures and improved forecasting accuracy, we plan to modernise our processes, including a move to paper-less systems. The Financial Operations Coordinator will play a central role in all these areas and will learn and grow with the institution.

The successful candidate will be detail-oriented, organized, technologically adept, and able to communicate well with others, including overseas or remote colleagues and those with different cultural backgrounds. They will have experience with bookkeeping in a structured environment with internal financial controls. Experience supporting audits is preferred.

Reporting Relationships:

• The Finance Operations Coordinator reports to the FSU London Director, with dotted line reporting to the Florida-based International Programs CFO.

Responsibilities:

• Transaction Processing & Accounts Payable:
• Reconcile credit card and purchasing card transactions
• Maintain accurate transaction records in finance systems
• Verify invoice accuracy against POs and contracts
• Track payment schedules and manage payment runs
• Ensure compliance with internal financial controls
• Income Tracking, Budget Monitoring & Cost Control:
• Resolve billing discrepancies and anomalies
• Flag variances and support cost control measures
• Assist budget holders with financial reporting
• Financial Reporting, Reconciliation and Data Accuracy:
• Prepare monthly finance reports and summaries
• Support production of management accounts
• Reconcile and collate data for financial dashboards
• Maintain financial trackers and internal reports
• Ensure data integrity across finance systems
• Systems & Process Coordination:
• Maintain and update finance systems
• Support system improvements and automation/digitisation initiatives
• Ensure consistent use of financial processes across teams
• Develop and maintain SOPs (standard operating procedures), in the larger context of FSU and International Programs’ policies and procedures
• Troubleshoot system or process issues
• Compliance, Audit & Governance:
• Support internal and external audits
• Maintain proper documentation for audit readiness
• Respond to queries from staff, faculty, vendors, or partners
• Support training on finance processes and systems
• Support training materials and ensure colleagues adhere to updated practices

Qualifications:

• 3-6 years financial or bookkeeping experience required
• Existing legal right to work in the UK
• University or professional degree preferred
• Excellent written and spoken English
• IT skills, including strong knowledge of Microsoft Excel, Outlook, and Word in particular. Prefer experience with accounting platforms, such as Xero or QuickBooks
• Strong interpersonal skills and demonstrated ability to work in an environment that requires collaboration, flexibility, and cooperation
• Interest in working with American students and in higher education

Minimum Salary: £38 - £45K Salary, commensurate with skills and experience.

Location: FSU London, 99 Great Russell Street, London, WC1B 3LH.

Work arrangement: Full time position. Hybrid work opportunities for limited/specific time periods based on program/calendar needs.

To Apply

Send your cover letter and CV by an email via the button below by 23.59 on Sunday 26th July 2026. Please detail in your cover letter key financial systems or software you have worked with in previous roles and/or tell us about one or more new financial technologies you have recently explored.