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- Tasks: Lead service delivery and support for clients in healthcare, ensuring their needs are met.
- Company: Join the Florence Nightingale Agency, a trusted provider of home-based support since 1997.
- Benefits: Enjoy a Monday to Friday schedule with flexible hours and opportunities for professional growth.
- Why this job: Make a real impact in people's lives while working in a supportive and dynamic environment.
- Qualifications: Experience in service leadership and a passion for customer service excellence is essential.
- Other info: Travel required for North Canterbury, Marlborough & Tasman regions, with a minimum of one week per month.
The predicted salary is between 28800 - 48000 £ per year.
Florence Nightingale Agency supports people throughout Canterbury with injury, illness, and/or disability. We are seeking our next gem, a Client Services Manager (CSM)!
About Us
The Florence Nightingale Agency has been in business since 1997. Our team of office staff and support workers provide home-based support to help people live the way they want to, in their homes and communities.
Our company is committed to providing quality services in an efficient, friendly, and proactive manner. As we grow, we are expanding our team with two new Client Services Managers responsible for service delivery and meeting contractual obligations in distinct regions:
- Christchurch & South Canterbury
- North Canterbury, Marlborough & Tasman (includes travel to the region, minimum of one week per month)
Role Responsibilities
The CSM will support coordinators with rostering, scheduling, and follow-up with support workers. The role involves networking, managing incidents/accidents, assisting with audits, developing regional business growth, and acting as the local contact for funders and community agencies. The CSM also supports our most complex clients to ensure their safety and needs are met. For North Canterbury, Marlborough, and Tasman, the CSM will assist with initial client visits for our Flexible Support service, empowering disabled clients and their families to have more control over their care, aligned with ministry guidelines and principles of enabling good lives.
Daily activities may include visiting funders, responding to incidents, meeting clients, creating support plans, answering calls, and collaborating with teams to ensure clients receive excellent support workers. The role also involves business development, working with clinical and recruitment teams, and attending career expos.
Candidate Profile
- Compassionate
- Service leadership experience
- Commitment to best practice and customer service excellence
- Respectful and dignified treatment of others
- Experience managing services, including handling complaints, incidents, and compliments
- Enjoys a dynamic, growing environment
- Proven experience relevant to this role
Details
This is a Monday to Friday role, working between 32 to 40 hours per week.
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Client Service Manager - Healthcare employer: Florence2care
Contact Detail:
Florence2care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager - Healthcare
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially in home-based support services. Understanding the specific needs and challenges faced by clients in Canterbury will help you demonstrate your commitment to quality service during interviews.
✨Tip Number 2
Network with professionals in the healthcare industry, particularly those involved in client services or support roles. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in service leadership and how you've handled incidents or complaints in the past. Be ready with specific examples that showcase your problem-solving skills and ability to maintain high standards of customer service.
✨Tip Number 4
Research the Florence Nightingale Agency's values and mission. Tailor your conversations during interviews to reflect how your personal values align with theirs, emphasising your commitment to compassionate care and empowering clients.
We think you need these skills to ace Client Service Manager - Healthcare
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Client Services Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Tailored CV: Ensure your CV reflects your experience in service leadership and customer service excellence. Use specific examples that demonstrate your ability to manage services, handle incidents, and support clients effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for supporting individuals with disabilities and your commitment to quality service. Mention how your values align with those of the Florence Nightingale Agency and provide examples of your past achievements in similar roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Florence2care
✨Show Your Compassion
As a Client Services Manager, compassion is key. Be prepared to share examples of how you've demonstrated empathy in previous roles, especially when dealing with clients facing challenges.
✨Highlight Leadership Experience
Discuss your service leadership experience clearly. Provide specific instances where you successfully led a team or managed a project, particularly in a healthcare or support setting.
✨Demonstrate Problem-Solving Skills
Prepare to talk about how you've handled complaints or incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to resolve issues effectively.
✨Understand the Company’s Values
Familiarise yourself with the Florence Nightingale Agency's commitment to quality services. Be ready to discuss how your personal values align with theirs, particularly regarding customer service excellence and respectful treatment of others.