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- Tasks: Provide excellent reception service and support in a mental health hospital.
- Company: Nightingale Hospital, a leading private mental health facility in Central London.
- Benefits: Competitive salary, generous leave, and professional development opportunities.
- Why this job: Join a dedicated team making a real difference in mental health care.
- Qualifications: GCSE Maths and English, plus receptionist experience required.
- Other info: Enjoy subsidised meals and a supportive work environment.
The predicted salary is between 10 - 13 £ per hour.
PART TIME ROLE - 6pm-9pm Monday-Wednesday
About Nightingale Hospital
Nightingale Hospital is the only private mental health hospital in Central London, with over 30 years of experience in delivering specialised, evidence-based treatments in outpatient, day patient and inpatient settings. Our dedicated team of specialists is committed to diagnosing and treating all types of mental health conditions, including eating disorders and addictions. Conveniently located, we are a two-minute walk from Marylebone mainline and Underground stations and within a ten-minute walk of Baker Street and Edgware Road Underground stations. We are owned by the international medical group Emeis, delivering the full spectrum of psychiatric care and high-quality care home and rehabilitation services across the globe.
About the role
To deliver a high-quality service in the provision of reception duties in all three reception areas within the hospital and outpatient clinics.
Duties and responsibilities
- To provide ad hoc administrative support when required.
- Ability to deliver a high standard of customer service and care.
- To maintain a high level of security awareness.
- Provide a warm welcome to all guests on their arrival and assist them in a courteous, helpful manner.
- Capable of dealing with any customer queries in a polite and pleasant manner, with any complaints being resolved wherever possible or escalated where applicable.
- To answer the Hospital switchboard in a polite and courteous manner using the standard greeting as set by the organisation.
- Ensure all enquiries are forwarded to the relevant department in a timely fashion.
- To maintain security over Hospital property, as well as anything deposited or received at Reception by Hospital guests.
- To be aware of the Hospital facilities and the procedures.
- Assist customers by offering help, providing information and booking services where necessary.
Requirements
- GCSE Maths and English or equivalent.
- 2 years exposure within a receptionist role.
- Front of house experience.
- Fluent in English, both verbal and written.
Company Benefits
- Competitive salaries + an additional London allowance of £4,000 per annum added to all permanent posts (pro-rata for part-time roles).
- Negotiable relocation allowance.
- 25 days annual leave pro-rata (increasing up to 30 with long service), plus bank holidays.
- Employee Referral Program, designed to reward you for helping us find talented individuals who would be a great fit for our team.
- Generous pension scheme via the government auto-enrolment scheme in addition to eligibility to enrol into the company’s group pension scheme.
- Access to an interest-free season ticket loan to support with your everyday travel expenses.
- Discretionary annual bonus and salary review schemes.
- Enhanced Maternity/Paternity Pay.
- Enhanced company sick pay.
- Access to free Eyecare and contribution towards the cost of glasses for DSE Users.
- Life Assurance Cover (Death in Service).
- Professional membership fees contribution.
- Available opportunities for continued professional development (CPD).
- Heavily subsidised staff meals at breakfast, lunch and dinner with freshly sourced ingredients and a new menu each week, it’s not one to be missed.
*Subject to T&Cs
Thank you so much for taking the time to apply. Due to the high number of applications, we’re unable to respond to everyone individually - if you don’t hear from us within two weeks, please assume your application has been unsuccessful.
Night Receptionist employer: Florence Nightingale Hospital Limited
Contact Detail:
Florence Nightingale Hospital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the mental health sector. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Prepare for the interview by researching Nightingale Hospital and its values. Show us you’re genuinely interested in the role and how you can contribute to the team. Tailor your answers to reflect our commitment to high-quality customer service.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on your front-of-house experience and how you’ve handled customer queries in the past. Confidence is key, so let us see your personality shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Nightingale Hospital.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in reception roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your front-of-house experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re interested in the Night Receptionist role at Nightingale Hospital and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with guests, make sure to highlight any customer service experience you have. We love candidates who can provide a warm welcome and handle queries with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Florence Nightingale Hospital Limited
✨Know the Hospital Inside Out
Before your interview, take some time to research Nightingale Hospital. Familiarise yourself with their services, values, and the specific role of a Night Receptionist. This will not only help you answer questions more confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
As a Night Receptionist, delivering excellent customer service is key. Prepare examples from your past experiences where you've handled customer queries or complaints effectively. Highlight your ability to remain calm and courteous under pressure, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate common interview questions related to reception duties, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses can help you articulate your thoughts clearly during the interview, making a positive impression.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally for your interview, reflecting the high standards of the hospital. Also, plan to arrive a bit early to show that you value punctuality and are serious about the opportunity.