At a Glance
- Tasks: Welcome guests, manage reservations, and create memorable experiences at our rooftop bar.
- Company: Florattica Rooftop, a vibrant bar with stunning views in London.
- Benefits: Flexible working, staff accommodation rates, health plans, and continuous learning opportunities.
- Other info: Opportunity to work in a fast-paced environment with great career growth.
- Why this job: Join a dynamic team and be the face of an unforgettable guest experience.
- Qualifications: Passion for hospitality, excellent communication skills, and previous front-of-house experience.
The predicted salary is between 21150 - 25850 £ per year.
We are currently looking for an enthusiastic, confident and guest-focused Host / Hostess to join our team at Florattica Rooftop London. As the first and last point of contact for our guests, you will play a key role in creating a warm and memorable experience while ensuring the smooth management of reservations, seating and guest flow.
As a Host / Hostess at Florattica, your responsibilities will include:
- Welcoming and greeting all guests in a warm, professional and friendly manner.
- Managing reservations and ensuring bookings are accurately organised.
- Managing the seating plan and coordinating tables according to reservations and availability.
- Escorting guests to their tables and providing a positive first impression of the venue.
- Managing guest flow efficiently during busy periods.
- Communicating waiting times and table availability clearly and professionally.
- Answering guest enquiries regarding reservations, menus, events and venue information.
- Handling telephone calls and reservation enquiries professionally.
- Working closely with the management and Front of House team to ensure smooth daily operations.
- Communicating effectively with the waiting and bar teams regarding arrivals, special requests and celebrations.
- Recognising returning guests and helping to create a personalised experience.
- Handling guest requests and concerns professionally, escalating issues to management when necessary.
- Maintaining a clean, organised and professional reception area.
- Supporting private events and large group bookings when required.
- Ensuring Florattica's service standards are maintained at all times.
What We Offer:
- Flexible working, subject to role and probationary review.
- Staff accommodation rates across UK hotels.
- Death in service cover.
- Cycle Scheme.
- Tech Scheme.
- Health Cash Plan (HSF).
- Referral Scheme – Recruit a Friend.
- Workplace pension scheme.
- Access to EAP and wellbeing support.
- Eyecare vouchers.
- Private Medical Insurance.
- Continuous Learning & Development opportunities.
- Recognition Programme and social events.
The Candidate:
- Has a genuine passion for hospitality and guest service.
- Is warm, welcoming, confident and professional.
- Has excellent communication and interpersonal skills.
- Has previous experience as a Host / Hostess or in a similar Front of House position, preferably within a busy restaurant, bar or hotel environment.
- Is highly organised and comfortable managing multiple reservations and guest requests.
- Is able to remain calm and professional in a fast-paced environment.
- Has strong attention to detail and excellent presentation.
- Is confident dealing with different types of guests and an international clientele.
- Is a positive and proactive team player.
- Is flexible and available to work evenings, weekends and bank holidays as required.
- Experience with restaurant reservation systems would be an advantage.
- Demonstrates and role-models the company's core values.
- Has the right to work in the UK. Documented evidence of eligibility will be required from successful candidates.
About Florattica:
Florattica is a rooftop bar in the heart of London, located on the 11th floor of Canopy by Hilton London City. Combining panoramic views of the London skyline with creative cocktails, food and a distinctive atmosphere, Florattica is focused on creating memorable experiences through genuine and attentive hospitality.
About 4C Group:
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The Group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
Host/Hostess Florattica Rooftop in London employer: Florattica
Florattica at Canopy by Hilton London City is an exceptional employer that values creativity and craftsmanship in a vibrant rooftop setting. With a strong focus on employee growth, we offer extensive benefits including discounts across Hilton Hotels, continuous learning opportunities, and a supportive work culture that celebrates success and connection. Join us to be part of a dynamic team where your mixology skills can shine against the backdrop of London's stunning skyline.
StudySmarter Expert Advice🤫
We think this is how you could land Host/Hostess Florattica Rooftop in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Florattica. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Florattica
Don't be shy about reaching out to Florattica directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host/Hostess Florattica Rooftop in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Florattica and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Florattica
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
