At a Glance
- Tasks: Own complex customer cases and deliver clear resolutions through email and screen sharing.
- Company: Join FloQast, a leader in technical support with a focus on collaboration.
- Benefits: Competitive salary, mentorship opportunities, and a chance to shape customer experiences.
- Other info: Dynamic role with opportunities for professional growth and regional customer implementations.
- Why this job: Make a real impact by resolving complex issues and mentoring your teammates.
- Qualifications: 7-10 years in technical support with strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
Flo Qast is seeking an experienced Senior Technical Support Engineer to own complex customer cases and deliver efficient, clear resolutions via email and screen sharing.
You will troubleshoot, perform backend configurations, and drive end-to-end L3 resolutions in collaboration with Engineering.
Ideal candidates bring 7–10 years in technical support, strong communication, and domain expertise across multiple SME areas.
You will mentor teammates and contribute to regional customer implementations.
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Senior Technical Support Engineer — Lead L3 Resolution employer: FloQast
FloQast is an exceptional employer that fosters a collaborative work culture, where employees are encouraged to grow and develop their skills in the dynamic SaaS industry. With a focus on customer satisfaction and teamwork, the company offers ample opportunities for professional advancement while providing a supportive environment that values innovation and client relationships. Located in a vibrant area, FloQast also ensures a healthy work-life balance, making it an attractive place for those seeking meaningful and rewarding employment.
