At a Glance
- Tasks: Support enterprise customers in achieving financial transformation goals and optimise product adoption.
- Company: Join FloQast, a leading AI-powered Accounting Transformation Platform with a collaborative culture.
- Benefits: Competitive salary, professional development, and a commitment to diversity and inclusion.
- Other info: Be part of a team recognised as a Best Place to Work for multiple years.
- Why this job: Make a real impact by helping top companies streamline their accounting processes.
- Qualifications: 5+ years in accounting or customer success, strong communication skills, and a BA/BS degree.
The predicted salary is between 60000 - 80000 £ per year.
The Enterprise Accounting Success Manager (ASM) role is an experienced customer-facing position that will help support the Enterprise customer base in our Close Management solution. The Accounting Success Management team operates as strategic advisors who leverage their deep product knowledge to close adoption gaps, resolve complex challenges, and push long-term customer value to drive net revenue growth. This role represents an advanced level of technical and judgment-based ownership within the ASM track. Enterprise ASMs operate with minimal oversight, independently manage a book of complex customers and are accountable for successful customer outcomes.
The Enterprise ASM role works heavily with the Enterprise AE team, in addition to their Account Management counterparts. Having a strong background in previous professional accounting or audit experience will allow the candidate to build instant rapport with our enterprise customer base by addressing accounting specific questions, scenarios, or other elements during the post implementation phase to maximize adoption and enhance our clients’ entire customer experience.
What You'll Do
- Provide excellent customer service, uncovering client pain points and consulting on best practices to help clients achieve their financial transformation goals within your assigned book of business.
- Actively identify opportunities to increase product adoption and account optimization across the platform to ensure a high customer retention rate and increase expansion opportunities.
- Possess deep product expertise, communicating latest relevant product releases and upcoming roadmap enhancements to customers.
- Actively collaborate with relevant internal partners (Account Management, Sales, Compliance ASMs, Implementation, Support, Product/Engineering, Marketing) sharing insights based on the specific needs of your clients.
- Build and nurture robust long-term relationships with key stakeholders within your book of business. This includes establishing Business Reviews alongside Account Management and Account Executive counterparts.
- Lead virtual and in-person executive client meetings to expand our footprint, foster end-user adoption, mitigate churn, and increase expansion.
- Act as the voice of the customer to understand and build the product roadmap alongside the Product and Engineering teams by understanding the unique needs of your customers.
- Work in partnership with Account Management and Account Executives to maintain a high gross retention rate of your renewals and expand the pipeline within your accounts.
- Demonstrate strategic thinking in analyzing multifaceted client scenarios, accurately identifying root causes, and executing comprehensive remediation plans.
- Build referenceable customers both at the product and user level.
- Forecast and track key account metrics (e.g., churn, net revenue retention, product adoption).
- Mentor new ASM team members through shadowing, informal coaching, and knowledge sharing.
- Undertake any other tasks that may be assigned to help the company meet its goals.
What You'll Bring
- 5+ years of experience in accounting, consulting, audit, accounting advisory, or equivalent experience in a customer success role.
- BA/BS degree in Business Administration, Accounting, Finance or relevant fields.
- Experience working with/for enterprise companies.
- Strong accounting fundamentals with hands-on experience across close, reconciliation, and financial reporting processes.
- Strong organizational skills with the ability to prioritize effectively across competing demands.
- Clear and confident communication skills with both accounting and non-accounting stakeholders.
- A high level of ownership and accountability for execution quality and customer experience.
- Ability to travel up to 30%.
Nice To Haves
- Prior Customer Success or Account Management experience, specifically working with a variety of corporate and enterprise clients.
- ACA, ACCA, CIMA or related professional accounting certification.
- Prior experience with FloQast or other close management tools will make you a seamless addition to our team.
About FloQast
FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. We automate complex, recurring accounting workflows—transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3,500 world-class accounting teams, including Lululemon, Doordash, and the MLB, to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession, FloQast is redefining both the practice and the perception of accounting on a global scale.
Our values guide every decision we make and are non-negotiable in our hiring process. They include:
- Unwaveringly Authentic
- Ambitious with Integrity
- Empowered to Grow
- Committed to Collaboration
- Customer Obsessed in All Ways
FloQast is regularly rated as a Best Place to Work: Inc. Magazine’s Best Workplaces in 2025, 2024, 2023, 2022, and 2021; Best Places to Work by LA Business Journal since 2017; Built In’s Best Place to Work in Los Angeles 7 years in a row. If this aligns closely with what you are looking for, hit "Apply" and come join our growing team!
FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Enterprise Accounting Success Manager employer: FloQast
FloQast is an exceptional employer that prioritises employee growth and collaboration, making it a fantastic place for an Enterprise Accounting Success Manager to thrive. With a strong commitment to professional development, a culture of authenticity, and recognition as a top workplace, employees enjoy a supportive environment that fosters innovation and customer obsession. Located in Los Angeles, the company offers unique opportunities to work with leading brands while being part of a mission-driven team dedicated to transforming the accounting profession.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Accounting Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the accounting and customer success fields. Attend industry events or webinars where you can meet potential employers and showcase your expertise. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your background in accounting and customer success can help them achieve their goals. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your great fit for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd. So, hit that 'Apply' button and let’s get started!
We think you need these skills to ace Enterprise Accounting Success Manager
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 5+ years of experience in accounting or customer success. We want to see how your background aligns with the Enterprise ASM role, so don’t hold back on those relevant details!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description and demonstrate how your skills can help us drive customer value and tackle complex challenges.
Be Authentic:We value authenticity, so let your personality shine through in your application. Share your passion for customer success and how you can contribute to our mission at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FloQast
✨Know Your Product Inside Out
As an Enterprise Accounting Success Manager, you'll need to demonstrate deep product knowledge. Familiarise yourself with the Close Management solution and any recent updates or features. This will help you answer technical questions confidently and show that you're ready to support clients effectively.
✨Prepare for Client Scenarios
Think about common challenges enterprise customers face in accounting and how your experience can help solve them. Prepare specific examples from your past roles where you've successfully navigated similar situations. This will showcase your problem-solving skills and ability to build rapport with clients.
✨Practice Clear Communication
You'll be interacting with both accounting and non-accounting stakeholders, so practice explaining complex concepts in simple terms. Role-play with a friend or mentor to refine your communication style, ensuring you can convey your ideas clearly and confidently during the interview.
✨Showcase Your Strategic Thinking
Be ready to discuss how you've approached multifaceted client scenarios in the past. Highlight your analytical skills and how you've identified root causes of issues. This will demonstrate your ability to think strategically and execute comprehensive plans, which is crucial for the role.
