At a Glance
- Tasks: Support customers through calls, live chat, and emails while developing key skills.
- Company: Join an award-winning retailer with a focus on growth and internal promotions.
- Benefits: Enjoy an early finish every Monday and gain valuable workplace experience.
- Other info: Dynamic team environment with potential for rapid career advancement.
- Why this job: Kickstart your career in customer service with real impact and progression opportunities.
- Qualifications: GCSEs in English and Maths required; strong communication and problem-solving skills are essential.
The predicted salary is between 15000 - 20000 £ per year.
Overview
Introduction Why Join us as a Customer Service Apprentice?
We are an award-winning retailer offering great career opportunities, with more than 70% of managers promoted internally.
Be part of a growing business that values excellent customer service, teamwork and development.
Plus, enjoy an early finish every Monday!
About the Employer Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer.
Since launching online in 2012, we’ve gone from strength to strength and continue to grow year on year.
Flooring Superstore is our main brand, offering a wide range of flooring solutions, while Direct Wood Flooring and Grass Direct specialise in wood flooring and artificial grass.
As part of our continued growth and expansion plans for 2025 and beyond, we are looking for a Customer Service Apprentice to join our Head Office team in Bishop Auckland.
What You’ll Do
This apprenticeship is the perfect opportunity to begin your career in customer service within a fast-paced, growing business. You will predominantly support customers via:
- Outbound customer calls
- Livechat (answering customer queries efficiently and professionally) in busy periods
- Email responses
- Supporting the wider Customer Experience team – we aim to call customers within 3 working hours and respond to emails within 1 working day, so organisation and prioritisation are key skills you will develop in this role
You’ll learn how to
- Identify and assess customer needs
- Provide accurate, valid and complete information using the right systems
- Think creatively to resolve issues
- Build sustainable relationships and trust with customers
- Handle objections professionally and empathetically
- Work across departments to find the best solutions
You will also gain exposure to
- Reporting and data entry
- Handling more complex queries (with support from senior team members)
- Supporting day-to-day tasks within the Customer Experience department
This is a hands-on role where you’ll develop confidence, communication skills, and valuable workplace experience.
Training Outcome
Full-time agent with natural business progression. Recent apprentice who passed has been promoted to team leader within 2 months!
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgmental
- Patience
Qualifications
- Essential - GCSE - English - 9-4 / A*-C / Level 2
- Essential - GCSE - Maths - 9-4 / A*-C / Level 2
- Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
- Working Arrangements
- Working Week: Monday 8:30am - 2:00pm, Tuesday - Friday 8:30am - 5:00pm
- Expected Duration: 1 Year
- Training Provider: BISHOP AUCKLAND COLLEGE
- #J-18808-Ljbffr
Customer Service Apprentice in Woodside employer: Flooring Superstore
Flooring Superstore is an exceptional employer, offering a vibrant work culture that prioritises teamwork and personal development. With over 70% of our managers promoted from within, we provide ample opportunities for career advancement, alongside unique benefits like an early finish every Monday. Join us in Bishop Auckland and kickstart your customer service career in a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Woodside
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Flooring Superstore.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Flooring Superstore. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice in Woodside
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Flooring Superstore.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Flooring Superstore and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Flooring Superstore
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Flooring Superstore. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Flooring Superstore will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
