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- Tasks: Support customers by managing and improving technical cloud environments.
- Company: Flooid is a dynamic tech company focused on delivering top-notch services to high-profile clients.
- Benefits: Enjoy flexible working, generous holiday allowance, and access to online learning platforms.
- Why this job: Join a collaborative team that values growth, innovation, and customer satisfaction.
- Qualifications: In-depth technical expertise in cloud platforms and excellent communication skills required.
- Other info: Open to applicants who meet 60% of the criteria; diversity and inclusion are key values.
The predicted salary is between 30000 - 46000 £ per year.
Flooid Birmingham, England, United Kingdom
Service Operations Engineer
Flooid Birmingham, England, United Kingdom
1 day ago Be among the first 25 applicants
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The key aim of this role is to support Flooid in ensuring customers receive the right level of service by maintaining, improving, visualising, troubleshooting and delivering technical cloud environments for our highest profile customers
You will act as a key technical resource for the Operational teams as well as relying on SMEs for individual areas and specialisations.
You will collaborate with teams from across the business to ensure that customer systems are performant, reliable, resilient and secure even during periods of rapid change.
Responsibilities:
- Acting as a key technical resource on cloud environments and related operations for both planned and reactive work
- Working on complex technical activities such as incidents, deployments, problems, DR failovers and similar complex changes with both a hands-on approach and a longer term, strategic mindset.
- Acting as an escalation point for technical issues where required
- Liaising with customers on technical and operational issues and improvements. Working closely with stakeholder teams to ensure a joined-up approach
- Ensuring technical documentation & procedures are up to date and create / edit and improve these on a regular basis
- Working to automate & script as much of the team\’s activities as possible and review with line manager frequently
- Helping the team achieve KPIs and SLAs that span multiple teams, customers and tech stacks
- Representing the technical and operational interests with multiple stakeholders, including significant global customers and ensuring the right decisions are made to ensure stability and availability
- Ensuring you have the right mix of skills for both current and future scenarios and working to develop these as required
- Identifying and implementing continual improvements and drive these activities to their conclusion
- Managing technical aspects of change for multiple customers. This includes change approvals, CAB process and delivery of changes
- Taking part in an out of hours rota to help Flooid deliver services on a 24/7 basis, where required
We want our people to embrace opportunities and to grow with our business. Although this is a general summary of the main responsibilities of the role, you may get involved in other activities and so should not consider this to be an exhaustive list.
The key aim of this role is to support Flooid in ensuring customers receive the right level of service by maintaining, improving, visualising, troubleshooting and delivering technical cloud environments for our highest profile customers
You will act as a key technical resource for the Operational teams as well as relying on SMEs for individual areas and specialisations.
You will collaborate with teams from across the business to ensure that customer systems are performant, reliable, resilient and secure even during periods of rapid change.
Responsibilities:
- Acting as a key technical resource on cloud environments and related operations for both planned and reactive work
- Working on complex technical activities such as incidents, deployments, problems, DR failovers and similar complex changes with both a hands-on approach and a longer term, strategic mindset.
- Acting as an escalation point for technical issues where required
- Liaising with customers on technical and operational issues and improvements. Working closely with stakeholder teams to ensure a joined-up approach
- Ensuring technical documentation & procedures are up to date and create / edit and improve these on a regular basis
- Working to automate & script as much of the team\’s activities as possible and review with line manager frequently
- Helping the team achieve KPIs and SLAs that span multiple teams, customers and tech stacks
- Representing the technical and operational interests with multiple stakeholders, including significant global customers and ensuring the right decisions are made to ensure stability and availability
- Ensuring you have the right mix of skills for both current and future scenarios and working to develop these as required
- Identifying and implementing continual improvements and drive these activities to their conclusion
- Managing technical aspects of change for multiple customers. This includes change approvals, CAB process and delivery of changes
- Taking part in an out of hours rota to help Flooid deliver services on a 24/7 basis, where required
We want our people to embrace opportunities and to grow with our business. Although this is a general summary of the main responsibilities of the role, you may get involved in other activities and so should not consider this to be an exhaustive list.
Requirements
You will need to bring:
- In depth technical expertise and experience within a similar role
- Experience of working as part of mixed technical teams, spread across regions, time zones, support rotas and follow the sun approaches
- Experience in at least 3 of the following:
- Google Cloud Platform
- Kubernetes
- Networking (including VPN, firewall & routing)
- Java / Apache support & troubleshooting
- Other cloud platforms (eg Azure, AWS)
- Linux OS / Windows OS
- Linux automation and scripting
- Ability to understand and distil complex information into high level views and reports for a variety of audiences with excellent customer facing communication skills
- Excellent stakeholder management and ability to work with a variety of people and teams at different levels.
- Dynamic and proactive approach to resolving issues
- Working understanding of ITIL and experience of working with processes that span multiple teams and departments
Benefits
Salary: up to £41,000
- Flexible working– To help you manage your personal responsibilities and interests, we offer a range of flexi-working options, including hybrid working, as well as balancing your work responsibilities with other priorities, like picking up your children, caring for an aging parent or attending important events.
- Holidays– We operate a flexible holiday allowance scheme, we recommend employees take around 25-30 days holiday plus public bank holidays per year.
- A flexible pension– We help you prepare for the future with a salary sacrifice pension and annual personal pension reviews with our external partner
- Company sick pay –We offer piece of mind when you are ill with an enhanced Company Sick Pay policy
- Family benefits– We offer a range of support and benefits including enhanced maternity, adoption and paternity pay, enhanced paternity leave and shared parental leave
- Electric Car salary sacrifice scheme– An easy to manage and affordable way of leasing a zero-emission electric vehicle
- Online learning platform -We offer full access to Udemy for all employees, which offers a variety of technical, business and personal development e-learning courses
- Financial, physical and wellbeing support– To help keep you at your best we provide our team with a health cash plan and if the worst should happen, we have a life assurance scheme
- Access to a discount platform– Treat yourself with discounts and rewards from hundreds of leading retailers, restaurants, and destinations
- Professional subscriptions– We offer reimbursement for professional subscriptions to a relevant institution if it\’s required to perform your job role
- Charity giving– support a charity of your choice by gifting money directly from your payroll, saving the national insurance contributions you need to pay
- Cycle to work scheme –Make the most of this tax efficient scheme to improve your commute to work
- Rewarding long service– We provide gifts to our employees who achieve milestone years of service working as part of our team
If you believe you have the skills and experience to carry out this role, although feel you do not meet 100% of the criteria, we encourage you to apply anyway! Research suggests that certain groups of the population will apply for a role if they meet 60% of a roles requirements, while others will only apply if they hit 100% – we encourage applications from anyone with the skills, experience and attributes that will make you a great addition to both the role they are applying and the company overall.
Flooid Ltd. is an Equal Opportunities employer. We are dedicated to fostering, cultivating and preserving a culture of diversity, equity, inclusion, and belonging.
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Service Operations Engineer employer: Flooid
Contact Detail:
Flooid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Engineer
✨Tip Number 1
Familiarise yourself with the specific cloud platforms mentioned in the job description, especially Google Cloud Platform and Kubernetes. Having hands-on experience or relevant certifications can significantly boost your credibility during discussions.
✨Tip Number 2
Brush up on your ITIL knowledge and be prepared to discuss how you've applied ITIL principles in past roles. This will show that you understand the importance of structured processes in managing technical operations.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with cross-functional teams. Highlighting your ability to work with diverse stakeholders will demonstrate your fit for a role that requires strong communication and teamwork skills.
✨Tip Number 4
Think about instances where you've implemented automation or scripting in your previous roles. Being able to articulate these experiences will showcase your proactive approach to improving operational efficiency, which is key for this position.
We think you need these skills to ace Service Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the requirements of the Service Operations Engineer role. Focus on your technical expertise in cloud environments, incident management, and automation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you've successfully managed technical operations or collaborated with teams to improve service delivery.
Highlight Technical Skills: In your application, emphasise your proficiency in key areas such as Google Cloud Platform, Kubernetes, and networking. Provide examples of how you've applied these skills in previous roles to solve complex problems.
Showcase Communication Abilities: Since the role involves liaising with customers and stakeholders, demonstrate your excellent communication skills. Include examples of how you've effectively communicated technical information to non-technical audiences.
How to prepare for a job interview at Flooid
✨Show Your Technical Expertise
Make sure to highlight your in-depth technical knowledge, especially in cloud environments and the specific technologies mentioned in the job description. Be prepared to discuss your experience with Google Cloud Platform, Kubernetes, and any other relevant tools.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Discuss your hands-on approach to incidents and deployments, and how you maintain a strategic mindset while resolving problems.
✨Communicate Effectively
Since this role involves liaising with customers and stakeholders, practice explaining complex technical concepts in simple terms. Good communication skills are essential, so be ready to showcase your ability to engage with various audiences.
✨Emphasise Team Collaboration
Highlight your experience working in mixed technical teams across different regions and time zones. Discuss how you ensure a joined-up approach when collaborating with others to achieve KPIs and SLAs.