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- Tasks: Lead global support teams and develop innovative support strategies.
- Company: Dynamic technology company based in Marston Green.
- Benefits: Flexible working options, generous holidays, and great employee perks.
- Why this job: Make a real difference by improving service quality on a global scale.
- Qualifications: Experience in support management and ITIL qualification preferred.
- Other info: Join a collaborative team with opportunities for professional growth.
The predicted salary is between 42000 - 84000 £ per year.
A technology company in Marston Green is seeking a Global Support Manager to lead and develop global support teams. The ideal candidate will drive a new support strategy, oversee various support levels, and continuously improve service quality.
Responsibilities include:
- Managing support teams
- Developing operational models
- Facilitating stakeholder communication
An ITIL qualification is preferred. This role offers flexible working options, generous holidays, and various employee benefits.
Global Support Director - 24/7 Strategy & Operations employer: Flooid Limited
Contact Detail:
Flooid Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Support Director - 24/7 Strategy & Operations
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by researching the company's support strategy. We should be ready to discuss how our experience aligns with their goals and how we can drive improvements in service quality.
✨Tip Number 3
Showcase our leadership skills! During interviews, we need to share specific examples of how we've successfully managed teams and developed operational models in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows our enthusiasm for the role. Plus, it’s super easy!
We think you need these skills to ace Global Support Director - 24/7 Strategy & Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Global Support Director role. Highlight your leadership experience and any relevant ITIL qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading global support teams and how you plan to drive our new support strategy.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Quantify your successes in previous roles to demonstrate how you’ve improved service quality or developed operational models.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Flooid Limited
✨Know Your Support Strategy
Before the interview, dive deep into the company's current support strategy. Understand their operational models and think about how you can enhance them. Be ready to discuss your vision for a new support strategy and how it aligns with their goals.
✨Showcase Your Leadership Skills
As a Global Support Director, you'll be leading teams. Prepare examples of how you've successfully managed support teams in the past. Highlight your ability to motivate and develop team members, as well as how you've improved service quality in previous roles.
✨Communicate Effectively
Stakeholder communication is key in this role. Practice articulating your thoughts clearly and concisely. Think of scenarios where you've facilitated communication between different teams or stakeholders and be ready to share those experiences.
✨ITIL Knowledge is Key
If you have an ITIL qualification, make sure to mention it! If not, brush up on ITIL principles and be prepared to discuss how they can be applied to improve support operations. Showing that you understand these frameworks will demonstrate your commitment to best practices.
