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- Tasks: Lead global support teams and develop strategies for top-notch service delivery.
- Company: A leading tech company in the UK with a focus on innovation.
- Benefits: Flexible working environment and opportunities for career advancement.
- Why this job: Make a real impact by ensuring high-quality support across time zones.
- Qualifications: Strong background in support management and ITIL practices.
- Other info: Join a dynamic team dedicated to excellence in service delivery.
The predicted salary is between 43200 - 72000 £ per year.
A leading tech company in the UK is seeking a Global Support Manager to lead global support teams. The role includes responsibility for 1st to 3rd line support, developing support strategies, and ensuring service quality.
The ideal candidate should have a strong background in managing support functions, a strategic mindset, and an understanding of ITIL practices. This position offers a flexible working environment and aims to maintain high standards of service delivery across various time zones.
Global 24/7 Support & Incident Lead employer: Flooid Limited
Contact Detail:
Flooid Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global 24/7 Support & Incident Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their support strategies and ITIL practices so you can show off your knowledge and how you can contribute to their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing support functions and service quality. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Global 24/7 Support & Incident Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Global Support Manager role. Highlight your background in managing support functions and any relevant ITIL practices to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading global support teams and how your strategic mindset can contribute to our service quality. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your achievements! Use specific examples of how you’ve improved support strategies or enhanced service delivery in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flooid Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've applied these principles in previous roles, especially in managing support functions. This will show that you understand the framework and can implement it effectively.
✨Demonstrate Your Strategic Mindset
Prepare examples of how you've developed support strategies in the past. Think about specific challenges you faced and how you overcame them. This will help illustrate your ability to think strategically and lead teams effectively.
✨Showcase Your Leadership Skills
Be ready to talk about your experience leading global support teams. Highlight any successes you've had in improving service quality or team performance. This will demonstrate your capability to manage diverse teams across different time zones.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support structure and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations. Plus, it gives you a chance to engage with the interviewers.
