Senior HR Assistant

The purpose of the role is to support delivery of an efficient and effective HR service to the business through the operation of HR processes and the provision of advice, so that a positive people experience is delivered. The job holder will support achievement of the desired organisational culture by role modelling desired behaviours. A focus on continuous improvement and efficiency, alongside strong customer service, is key and therefore the specifics of the role content may flex over time.

The job holder works closely with other team members, namely the Head of HR (line manager) and the HR Advisor. Responsibilities include:

• Managing the HR Inbox and acting as first point-of-contact for all employees on HR policies and procedures queries.
• Administering employee lifecycle changes in a timely manner including new starters, leavers and movers.
• Managing the end-to-end employee onboarding and induction processes, ensuring regulatory compliance.
• Maintaining accurate employee records and files in a timely manner.
• Overseeing payroll administration, including the collation of information and accurate calculations.
• Managing the Apprenticeship Levy portal and acting as the first point of contact for any queries.
• Key point of contact for Career Ready, promoting and managing the annual internship programme.
• Undertaking junior recruitment campaigns, supporting the HR Advisor as required.
• Setting up various meetings and diary co-ordination.
• Assisting with regulatory submissions and providing FCA regulatory references.
• Supporting IT with onboarding and offboarding.
• Preparing and updating HR documents including letters, forms, reports and contracts.
• Providing clear management information (MI) on a monthly basis on key HR metrics.
• Managing employee benefits and pensions administration on a monthly basis.
• Co-ordinating and delivering the annual calendar of Health, Wellbeing and Inclusion activities.
• Co-ordinating communication and promotion activities for HR.
• Assisting in the delivery of other HR projects and BAU activities as required.
• Providing general administrative support to the Head of HR and wider HR Team as required.

Knowledge, Skills and Experience

• Membership of the CIPD, at any level above Affiliate or able to demonstrate equivalent knowledge and skills.
• Relevant experience gained in a HR role, ideally including some recruitment and selection experience.
• Excellent interpersonal skills with strong communication and relationship building capabilities.
• Ability to work to tight deadlines, independently and accurately.
• Excellent organisation, planning and administrative skills.
• Strong office IT skills, especially confident using Microsoft Excel, Word and PowerPoint.
• Experience of effectively using and administering an HR system.
• Discretion is required as this role will deal with highly confidential information.

Desirable: Understanding of the HR-related requirements of the SMCR, gained within a financial services environment.