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- Tasks: Manage daily operations, onboarding, and improve processes for a key insurance scheme.
- Company: Join Flood Re, a pioneering collaboration in affordable flood insurance.
- Benefits: Enjoy a supportive culture, competitive package, and opportunities for growth.
- Why this job: Make a real difference in the insurance industry while developing your skills.
- Qualifications: Experience in bordereaux processing and strong communication skills required.
- Other info: Work with a diverse team focused on social impact and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
The Operations Manager is responsible for the day-to-day operation of the Scheme processes including onboarding new participants to the scheme, audit of participant’s processes, bordereau management, analysis and management of underwriting and claims data as well as management of participant queries via our Service Desk. They will have a key role in continuous improvement of all operational systems and processes.
Key Responsibilities:
- Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met.
- Ensure accurate and complete processing of underwriting and claims bordereaux.
- Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants.
- Manage Operations Assistants, providing support and encouraging empowerment and growth.
- Support Operations Assistants in resolving complex queries from participants.
- Work with Systems & Data Analyst and IT Assurance & Business Resilience Manager to drive improvement of data quality to support the Operations Team and underpin the wider use of core data by other parts of the organisation.
- Drive and maintain continuous improvement.
- Review and support our processes and systems, seeking operational efficiencies and develop best practice.
- Maintain strong working relationships with cross functional departments, participants and key operational vendors.
- Responsibility for maintaining and refining ingested data to distribute to the wider business when needed.
Knowledge and Experience:
- Bordereaux processing experience and/or experience working with underwriting and claims data.
- An understanding of the claims process, preferably household property losses.
- Experience of managing service standards and customer-focused KPI’s.
- Excellent communication and presentation skills.
- Experience of working with internal stakeholders and third-party vendors in insurance.
- Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties.
- Ability to work to and meet tight and demanding deadlines.
- Ability to use Power Query and Power BI preferable.
Flood Re is a world first – a collaboration between government and the insurance industry that makes flood cover in household insurance policies more affordable. You’ll be joining a team of talented individuals from a variety of backgrounds, working to deliver an increasingly important social purpose.
Operations Manager in Cheltenham employer: Flood Re Limited
Contact Detail:
Flood Re Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Operations Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience with bordereaux processing and claims data, as well as any relevant skills in managing service standards and KPIs. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at StudySmarter. Don't forget to mention your experience with continuous improvement and operational efficiencies.
Showcase Your Communication Skills: As an Operations Manager, excellent communication is key. In your application, demonstrate your ability to constructively challenge stakeholders while maintaining strong relationships. We love seeing examples of how you've effectively communicated in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Flood Re Limited
✨Know Your Operations Inside Out
Make sure you understand the day-to-day operations of the role. Familiarise yourself with onboarding processes, bordereau management, and claims data analysis. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Continuous Improvement Mindset
Be prepared to discuss examples of how you've driven operational efficiencies in previous roles. Highlight specific improvements you've implemented and the impact they had. This will demonstrate your proactive approach to enhancing processes.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you've managed relationships with stakeholders and third-party vendors, as well as how you handle complex queries from participants.
✨Get Comfortable with Data Tools
Brush up on your skills with Power Query and Power BI. Be ready to talk about how you've used these tools in the past to improve data quality or support operational decisions. Showing familiarity with these systems will set you apart from other candidates.
