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- Tasks: Assist in daily operations, onboarding, and managing participant queries.
- Company: Flood Re is a pioneering collaboration making flood cover affordable in household insurance.
- Benefits: Enjoy a supportive culture, comprehensive package, and opportunities for continuous improvement.
- Why this job: Join a talented team focused on social impact and enhancing operational systems.
- Qualifications: Experience in bordereaux processing, claims handling, and excellent communication skills required.
- Other info: Work with diverse teams and drive improvements in data quality and service standards.
The predicted salary is between 28800 - 43200 £ per year.
The Assistant Operations Manager is responsible for assisting the Operations Manager with the day-to-day operation of the Scheme processes including:
- Onboarding new participants to the scheme
- Audit of Participant’s processes
- Bordereau Management
- Analysis and Management of Underwriting and Claims data
- Management of Participant queries via our Service Desk
They will have a key role in continuous improvement of all operational systems and processes. Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met. Ensure accurate and complete processing of Underwriting and Claims bordereaux. Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants. Manage Operations Assistants and support them in resolving complex queries from Participants. Work with Systems & Data Analyst and IT Assurance & Business Resilience Manager to drive improvement of data quality to support the Operations Team and underpin the wider use of core data by other parts of the organisation. Support the Operations Manager in new systems development work. Maintain strong working relationships with cross functional departments, Participants and key operational vendors.
Knowledge and Experience:
- Bordereaux processing experience and/or experience working with Underwriting and Claims data
- Experience in handling Claims, preferably Household Property losses
- Experience of managing service standards and customer-focused KPI’s
- Excellent communication and presentation skills
- Experience of working with internal stakeholders and third-party vendors in Insurance
- Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties
- Ability to work to and meet tight and demanding deadlines
Flood Re is a world first – a collaboration between government and the insurance industry that makes flood cover in household insurance policies more affordable. You’ll be joining a team of talented individuals from a variety of backgrounds, working to deliver an increasingly important social purpose. Find out more about our rewarding roles, supportive culture and comprehensive package.
Assistant Operations Manager employer: Flood Re Limited
Contact Detail:
Flood Re Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Familiarise yourself with the specific processes involved in bordereaux management and claims handling. Understanding these areas will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who have experience in operations management. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience with service standards and KPIs in detail. Be ready to share examples of how you've successfully managed these in previous roles, as this is crucial for the Assistant Operations Manager position.
✨Tip Number 4
Showcase your communication skills by preparing thoughtful questions about the company’s operational processes and culture. This not only reflects your interest in the role but also your ability to engage with various stakeholders effectively.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, bordereaux processing, and handling underwriting and claims data. Use specific examples that demonstrate your skills in managing service standards and customer-focused KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the mission of Flood Re. Discuss how your background aligns with the responsibilities of the Assistant Operations Manager, particularly your experience with participant onboarding and managing operational processes.
Highlight Communication Skills: Given the importance of communication in this role, emphasise your excellent communication and presentation skills. Provide examples of how you've successfully interacted with internal stakeholders and third-party vendors in previous positions.
Showcase Problem-Solving Abilities: Demonstrate your ability to resolve complex queries and challenges. Include specific instances where you have constructively challenged stakeholders while maintaining strong relationships, showcasing your collaborative approach.
How to prepare for a job interview at Flood Re Limited
✨Understand the Role
Make sure you have a clear understanding of the Assistant Operations Manager role. Familiarise yourself with the key responsibilities such as onboarding participants, managing claims data, and ensuring service level agreements are met. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Relevant Experience
Prepare to discuss your experience with bordereaux processing and handling claims, especially in household property losses. Be ready to provide specific examples of how you've managed service standards and customer-focused KPIs in previous roles, as this will highlight your capability to meet the demands of the job.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've successfully interacted with internal stakeholders and third-party vendors in the past, showcasing your ability to maintain strong relationships while constructively challenging when necessary.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may assess your problem-solving skills and ability to work under pressure. Think of examples where you've had to meet tight deadlines or resolve complex queries, and be ready to explain your thought process and the outcomes of your actions.