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For Companies At a Glance
- Tasks: Troubleshoot technical issues and solve connectivity problems in the telecom domain.
- Company: Join floLIVE, a leader in global IoT connectivity solutions.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Be part of an innovative team reshaping the future of connectivity.
- Qualifications: Experience in mobile core networks and excellent communication skills required.
- Other info: Dynamic work environment with a focus on learning new technologies.
The predicted salary is between 36000 - 60000 £ per year.
floLIVE is rewriting the playbook for the global IoT Connectivity landscape. Our groundbreaking Connectivity Management Service is reshaping the way Enterprises, Cloud providers, IoT service providers, and Mobile Operators connect and manage their devices across the globe. Our global presence includes the United Kingdom, United States, Israel, Bulgaria, and China, solidifying our commitment to local, secure, and compliant connectivity solutions. With our innovative software‑defined connectivity technology, floLIVE delivers seamless connectivity management across boundaries.
Position Overview
We are looking for people who enjoy new domains like IoT, exploring new technologies, developing new skills, using industry‑leading development techniques, and building systems that matter to our customers. We need you if you like a wide variety of work, enjoy a challenge, and are passionate about high‑quality software engineering.
Responsibilities
- Troubleshooting of deep technical issues
- Solve Tier2/Tier3 connectivity problems in the telecom domain
- Participate in troubleshooting sessions with customers and other floLIVE teams
- Following up on technical queries and providing prompt feedback
- Follow agreed SLAs
Qualifications
- Deep understanding of mobile core networks (2G/3G/4G/5G)
- Experience with Telecom networks – (HLR/HSS; GGSN/PGW; Diameter; GTP; SIGTRAN) is an Advantage
- Experience with the European MNO market is an advantage
- Experience with solving IoT devices/Connectivity issues
- Minimum of 3 years of experience in similar positions
- Excellent communication skills: Capable of explaining technical issues and successes to other members of the team and the clients.
- Creating documentation: We follow a strict documentation process
- Improvement focus: Have a proven ability to learn new technologies and put them into practice.
- Fluent written and spoken English - a MUST
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Telecommunications
Senior Support Engineer employer: floLIVE
Contact Detail:
floLIVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at floLIVE on LinkedIn or other platforms. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the company.
✨Tip Number 2
Prepare for the interview by diving deep into IoT and telecom topics. Brush up on your knowledge of mobile core networks and be ready to discuss how you’ve tackled similar challenges in the past. We want to see your passion shine through!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply directly through our website. It shows initiative and gives you a better chance of being noticed by the hiring team. Plus, it’s super easy!
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that keeps you fresh in the interviewer’s mind and shows your appreciation for the opportunity. We love candidates who are proactive!
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Support Engineer role. Highlight your experience with mobile core networks and any relevant telecom knowledge. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key, don’t shy away from showcasing your ability to explain complex technical issues. Use clear language in your application to demonstrate this skill right from the start.
Be Specific About Your Experience: When detailing your past roles, be specific about your experience with IoT devices and connectivity issues. We love seeing concrete examples of how you've tackled challenges in the telecom domain.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance at joining our team!
How to prepare for a job interview at floLIVE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of mobile core networks and telecom systems. Be ready to discuss specific technologies like HLR/HSS, GGSN/PGW, and how they relate to IoT connectivity. This will show that you're not just familiar with the terms but can actually apply them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled Tier 2/Tier 3 connectivity issues in the past. Think of specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your hands-on experience and analytical thinking.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to explain a technical issue to someone without a tech background, so being clear and concise is crucial.
✨Emphasise Your Learning Mindset
floLIVE values improvement and learning new technologies. Be prepared to discuss how you've adapted to new tools or processes in your previous roles. Share any relevant training or certifications you've pursued to stay ahead in the fast-evolving tech landscape.
