At a Glance
- Tasks: Implement AI-driven healthcare solutions and enhance patient experiences across NHS trusts.
- Company: Flok, a pioneering AI-native healthcare provider transforming patient care.
- Benefits: Competitive salary, equity options, health coverage, gym access, and remote work flexibility.
- Other info: Collaborative culture with opportunities for professional growth and impactful work.
- Why this job: Join a mission-driven team making a real difference in healthcare with cutting-edge technology.
- Qualifications: Experience in engineering, coding skills, and a passion for improving patient outcomes.
The predicted salary is between 50000 - 60000 £ per year.
Every healthcare system in history has been a fundamental trade-off between quality and scale - our mission is to change that. We're building a new category of AI-native healthcare provider, using full-stack care automation to deliver world-class treatment at population scale. Our AI physiotherapy clinic is already democratising access to 24/7 healthcare for NHS patients across the UK, and we're just getting started.
Flok is expanding quickly throughout the UK in the NHS and into Europe. Each healthcare provider we partner with is unique, with high levels of variation in existing clinical processes, patient flows and clinical capacity. A patient's experience with Flok is heavily influenced by their first interactions, and we believe great integrations with existing processes within NHS organisations are key to providing the best care. You'll work directly with NHS trusts, understanding their services and implementing end-to-end solutions that work best for their patients.
What you'll do:
- Own end-to-end technical implementation for NHS customers such as EHR integrations, data reporting, patient onboarding.
- Build custom flows for patient entry and discharge points that fit into customers' existing workflows mapping to how care is actually delivered.
- Work alongside the implementation team to onboard new and prospective customers, answering technical queries along the way.
- Help customers identify opportunities for process improvements within their own organisations.
- Continuously improve our time to onboard new customers, carrying learnings from each implementation into the next.
- Understand customers' true needs and derive requirements that help accelerate Flok's core mission.
We're looking for someone who is:
- An engineer at heart - happy writing code in Python, TypeScript or whatever best fits a bespoke integration, but equally able to identify organisational or process solutions.
- A clear communicator who can explain complex topics to both senior NHS leaders and administrative staff.
- Able to translate complex and varied NHS processes into clear requirements for product and engineering teams.
- Genuinely motivated to improve patient experience and outcomes.
We don't expect you to have done these, but they will help you stand out:
- Previously worked in healthtech or enterprise software in a customer-facing role.
- 3+ years in an engineering role with direct customer contact, such as an implementation engineer, technical support engineer or forward deployed engineer.
- Experience integrating with NHS systems and common healthcare standards and APIs such as PDS, GP Connect, HL7 FHIR, SystmOne, EMIS etc.
- Familiarity with data analysis techniques and able to use data to communicate.
What We Offer:
- Challenging work at the frontier of AI-native healthcare.
- In-person collaborative culture in a beautiful work space in the Cambridgeshire countryside.
- An onsite gym and digital health subscription of your choice.
- Early stage equity with employee-friendly terms (via an EMI scheme).
- Comprehensive medical coverage (including dental and optical) and life insurance.
- Optional remote working on Wednesdays, with an annual allowance of 10 extra remote days.
- Desk setup allowance for your favourite keyboard / mouse / whatever!
- Monthly team feasts (and the BBQ is used most days).
- A fast paced work environment geared towards excellence and professional growth (with annual training budget).
- A chance to have a big impact in a small team transforming care and outcomes at population scale.
About Flok:
More than a billion people a year suffer unnecessarily from conditions like MSK pain, where the right treatment approach is well-established but undeliverable at scale. We're changing that. Our team has deep expertise across clinical, engineering, and regulated AI, has a track record of healthtech innovation, and is backed by top VCs and multiple unicorn founder angels.
Solving hard problems at the intersection of technology and healthcare. The pursuit of excellence - helping each other to do the best work of our careers. Working in an in-person collaborative environment. Taking ownership to have significant impact in a fast-growing mission-driven company with big ambitions.
Implementation Engineer in London employer: Flok Health Ltd.
Flok is an exceptional employer, offering a unique opportunity to work at the forefront of AI-native healthcare in a collaborative and innovative environment. With a focus on professional growth, employees benefit from comprehensive medical coverage, early-stage equity options, and a vibrant workplace culture that includes team feasts and wellness initiatives. Located in the picturesque Cambridgeshire countryside, Flok provides a chance to make a significant impact on patient care while enjoying a supportive and dynamic team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Engineer in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Flok Health Ltd..
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Flok Health Ltd..
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Flok Health Ltd., don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Implementation Engineer in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Flok Health Ltd..
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Flok Health Ltd..
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Flok Health Ltd.. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Flok Health Ltd.. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Flok Health Ltd.
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Flok Health Ltd.’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
