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For Companies At a Glance
- Tasks: Help users resolve IT issues and provide top-notch customer support.
- Company: Join Flogas, a forward-thinking energy company committed to sustainability.
- Benefits: Enjoy competitive salary, bonuses, health plans, and extensive discounts.
- Why this job: Be part of a team driving the transition to renewable energy and making a real impact.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Dynamic work environment with plenty of opportunities for growth and development.
The predicted salary is between 31000 - 36000 £ per year.
Company: Flogas Britain
Salary: £31,000 to £36,000 + On Call Premium
Location: Syston, Leicestershire
Contract Type: Perm Full Time
Location Type: Office Based
Monday to Friday shifts between 7.30am and 5.30pm. Weekend on call rota required.
Join us at Flogas and we will do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country.
How you will power our business as a Service Desk Analyst:
- The primary role of the Service Desk Analyst (SDA) is to help users resolve issues with computer hardware or software.
- They respond to 1st line user enquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.
- The SDA is also expected to work closely with other IT department personnel to help on tasks that may be outside the scope of their knowledge or expertise.
- An SDA will need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources required to function effectively.
Here is what you will be doing:
- Fields Incoming Help Requests
- Resolves IT Support Requests
- Escalates Advanced Cases
- Maintains Service Records
- Performs System Testing and Updates
- Maintains IT Documentation
What we will need from you:
- Strong written and oral communication skills.
- Strong interpersonal skills.
- Ability to use sound judgement in terms of work planning and customer care.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Analytical and problem-solving abilities.
- Ability to prioritise and execute tasks in a high-pressure environment.
- Strong customer service orientation.
What you will get from us:
- You matter. And at Flogas, we will do right by you with all the benefits, support, and training you need to thrive.
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays +
IT Service Desk Analyst in Syston employer: Flogas Britain
Contact Detail:
Flogas Britain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Syston
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Flogas on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you’d handle specific scenarios, as they love seeing your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped users in the past. Flogas values strong interpersonal skills, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Flogas team.
We think you need these skills to ace IT Service Desk Analyst in Syston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience and skills, especially those related to IT support and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and customer service orientation – we love that!
Show Off Your Communication Skills: Since strong written and oral communication skills are key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase any examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Flogas!
How to prepare for a job interview at Flogas Britain
✨Know Your Tech Inside Out
As an IT Service Desk Analyst, you'll need to be familiar with common hardware and software issues. Brush up on troubleshooting techniques and be ready to discuss specific problems you've solved in the past. This shows your technical prowess and problem-solving skills.
✨Show Off Your Communication Skills
Strong written and oral communication is key for this role. Practice explaining complex IT concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this will be crucial when assisting users.
✨Emphasise Customer Service Experience
Flogas values a strong customer service orientation. Be prepared to share examples of how you've provided excellent support in previous roles. Highlight your interpersonal skills and how you handle difficult situations with users.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and prioritisation skills. Think about how you would handle high-pressure situations or conflicting requests. Practising these scenarios can help you articulate your thought process during the interview.