At a Glance
- Tasks: Manage overdue debts and maintain excellent customer service.
- Company: Join Flogas, a team dedicated to renewable energy and customer satisfaction.
- Benefits: Enjoy bonuses, enhanced pension, health plans, and 25+ holidays.
- Other info: Opportunities for growth in a supportive and dynamic environment.
- Why this job: Be part of a team making a real impact in the energy sector.
- Qualifications: Knowledge of debt collection and strong negotiation skills.
The predicted salary is between 30000 - 42000 £ per year.
Join us at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers.
As a Credit Controller, you will be responsible for timely collection of overdue debts whilst maintaining a good level of customer service. This role requires accurate information to be recorded on customer accounts and negotiate arrangements where needed. Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio‑fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.
What you will be doing:
- Reduction of overdue debts via a portfolio of customer accounts, to agreed targets.
- Responsible for releasing orders in line with credit policy.
- Responsible for placing customers on stop where necessary and removal of stops as required.
- Reviewing credit limits and applying for increased limits.
- Processing payments on customers’ accounts.
- Reviewing and setting up customer Direct Debits.
What we’ll need from you:
- Sound knowledge of debt collection including a variety of techniques.
- Able to negotiate with customers to bring a satisfactory outcome to all parties in difficult circumstances.
What you’ll get from us:
- Discretionary Bonus.
- Enhanced Pension Scheme.
- Life Assurance.
- EAP (Employee Assistant Plan).
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers.
- Extensive discounts from loved brands and major retailers.
- 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours.
Credit Controller in Syston employer: Flogas Britain
Flogas Britain is an excellent employer, offering a supportive work culture that prioritises safety and teamwork. With extensive benefits such as 33 holidays, a discretionary bonus, and health plans, employees are encouraged to grow within the company while contributing to renewable energy solutions. Join us in a role that not only provides meaningful work but also fosters your professional development in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Syston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Flogas employees on LinkedIn. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for the interview by researching Flogas and its commitment to renewable energy. Show us that you’re not just interested in the role but also in being part of our mission to do energy right for the future.
✨Tip Number 3
Practice your negotiation skills! As a Credit Controller, you’ll need to handle tough conversations. Role-play with a friend or family member to get comfortable with discussing debts and finding solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Flogas team.
We think you need these skills to ace Credit Controller in Syston
Some tips for your application 🫡
Show Your Skills:Make sure to highlight your experience in debt collection and customer service. We want to see how you can negotiate and resolve issues effectively, so give us examples that showcase your skills!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to fit the Credit Controller role at Flogas. Mention our commitment to renewable energy and how your values align with ours.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see why you’re the right fit for the team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Flogas Britain
✨Know Your Numbers
As a Credit Controller, you'll be dealing with debts and payments, so brush up on your financial knowledge. Be prepared to discuss your experience with debt collection techniques and how you've successfully negotiated payment plans in the past.
✨Showcase Your Customer Service Skills
Flogas values customer service, even in tough situations. Think of examples where you've maintained a positive relationship with customers while handling overdue debts. This will demonstrate your ability to balance assertiveness with empathy.
✨Understand Flogas' Vision
Flogas is moving towards renewable energy, so it’s crucial to show that you align with their goals. Research their initiatives and be ready to discuss how your role as a Credit Controller can support their mission of reducing carbon emissions.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the Credit Controller role. This shows your genuine interest in the position and the company.
