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- Tasks: Support users with IT issues and resolve incoming help requests.
- Company: Leading energy provider in the UK with a focus on innovation.
- Benefits: Discretionary bonus, enhanced pension scheme, and extensive health plans.
- Why this job: Join us to shape the future of energy while developing your IT skills.
- Qualifications: Strong communication and problem-solving skills with a customer service focus.
- Other info: Collaborative environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading energy provider in the UK is seeking a Service Desk Analyst to support users with IT issues. This role involves resolving incoming help requests, maintaining service records, and collaboration with the IT team.
The ideal candidate will possess strong communication and problem-solving skills, with a customer service orientation.
Benefits include a discretionary bonus, enhanced pension scheme, and extensive health plans. Join us to help shape the future of energy!
Service Desk Pro: 1st Line IT Support & Troubleshooting in Rothley employer: Flogas Britain
Contact Detail:
Flogas Britain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Pro: 1st Line IT Support & Troubleshooting in Rothley
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to demonstrate our problem-solving skills and how we handle customer service situations.
✨Tip Number 3
Show off your communication skills! During interviews, make sure we articulate our thoughts clearly and listen actively. This will highlight our customer service orientation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows our genuine interest in joining the team.
We think you need these skills to ace Service Desk Pro: 1st Line IT Support & Troubleshooting in Rothley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our team and how you can contribute to shaping the future of energy. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves supporting users, it’s crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, make sure to highlight examples where you’ve effectively communicated technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flogas Britain
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common issues users face. Be ready to discuss troubleshooting steps for typical problems like connectivity issues or software glitches. This shows you’re not just a people person but also tech-savvy!
✨Showcase Your Communication Skills
Since this role is all about helping users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly. This will highlight your customer service orientation.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT support scenarios. Think of examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company Culture
Familiarise yourself with the energy provider’s values and mission. Understanding their focus on shaping the future of energy can help you align your answers with their goals, showing that you’re genuinely interested in being part of their team.
