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For Companies At a Glance
- Tasks: Help customers with energy solutions and manage queries efficiently.
- Company: Join Flogas, a leading energy supplier powered by a passionate team.
- Benefits: Enjoy competitive pay, bonuses, health plans, and 25+ holidays.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Be part of a diverse team committed to renewable energy by 2040.
The predicted salary is between 30000 - 42000 £ per year.
Join us at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country.
How you’ll power our business as a Customer Experience Advisor:
- You’ll do energy right by all your customers, whether you’re helping set up a new account for a mother with a newborn or delivering innovative energy solutions for a national chain of retail stores.
- You’ll take responsibility for finding answers to every query and solutions to every challenge so that hundreds and thousands of homes and businesses across the UK have the energy they need, when they need it.
- You’ll be an expert advisor and a talented negotiator who gets things sorted in double quick time, no matter how busy it gets.
- You’ll support your team, just like they’ll support you.
What We’ll Need From You:
- Experience in a role where you’ve worked with your customers to solve their problems.
- Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results.
- Good MS Office skills, and strong attention to detail.
- Talent for communicating clearly over the phone and in writing on email and web chat.
- The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing.
- Drive to do right by your customers and your team.
What You’ll Get From Us:
- Bonus (OTE of up to £150 a month).
- Discretionary Bonus.
- Enhanced Pension Scheme.
- Life Assurance.
- EAP (Employee Assistant Plan).
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers.
- Extensive discounts from loved brands and major retailers.
- 25 holidays + bank holidays with 1 additional volunteering day (pro-rated based on contracted hours).
- Enhanced Family Friendly Leave.
At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.
People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
Customer Experience Advisor in Rothley employer: Flogas Britain
Contact Detail:
Flogas Britain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Rothley
✨Tip Number 1
Get to know Flogas and what they stand for. Research their values and mission, so you can show how your experience aligns with their goals during the interview. This will help you connect with the team and demonstrate that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories in your interview to highlight your ability to think on your feet and deliver solutions quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Flogas team. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Experience Advisor in Rothley
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service roles. We want to see how you've solved problems for customers in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and get to the point quickly. We appreciate a well-structured application that’s easy to read.
Demonstrate Your Team Spirit: At Flogas, teamwork is essential. Mention any experiences where you’ve supported your colleagues or worked collaboratively to achieve results. We love seeing that team player attitude!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Flogas Britain
✨Know Your Customer Experience
Before the interview, brush up on your customer service skills. Think of specific examples where you've successfully solved customer problems or improved their experience. Flogas values those who can deliver innovative solutions, so be ready to share your success stories!
✨Master the Art of Communication
Since you'll be communicating with customers over the phone and via email, practice clear and concise communication. Consider doing mock interviews with a friend to refine your ability to explain complex information simply and effectively.
✨Showcase Your Multi-tasking Skills
Flogas operates in a busy environment, so prepare to discuss how you manage multiple tasks efficiently. Think of times when you prioritised effectively under pressure and achieved great results. This will demonstrate your ability to thrive in a fast-paced setting.
✨Be Ready to Negotiate
As a Customer Experience Advisor, negotiation is key. Brush up on your negotiation techniques and be prepared to discuss how you've handled pricing or billing issues in the past. Show them that you can get things sorted quickly while keeping the customer's best interests in mind.
