At a Glance
- Tasks: Manage customer accounts and paperwork for energy services with a focus on accuracy.
- Company: Join Flogas, a leading energy supplier committed to renewable solutions.
- Benefits: Enjoy competitive pay, bonuses, health plans, and 25+ holidays.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team driving the transition to 100% renewable energy by 2040.
- Qualifications: Strong computer skills, attention to detail, and excellent customer service experience.
The predicted salary is between 22050 - 26950 £ per year.
Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country.
From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers
How you’ll power our business as a Sales and Service Support
As a Sales and Service Support Administrator to join the team based at our head office.
Reporting to the Consumer Support Team Manager you will oversee the day-to-day DCH Bulk Administrative processes.
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040.
We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas.
We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases.
All of which means job security, and opportunities to get involved in exciting new initiatives.
Join Flogas and help us do energy right for the future.
- Here’s What You’ll Be Doing
- Process all Domestic and Metered Tank Transfer paperwork for incoming and outgoing switches
- Process New Installation paperwork for the Domestic and Metered customer base
- Process all Domestic and Metered Change of Ownership, including updating accounts and sending new agreements
- Processing Domestic and Metered Contract returns and updating customers’ accounts accordingly
- Raising invoices and credits for customers within agreed limits
- Processing orders for Managed Customers to include Key accounts and Home Parks
- What We’ll Need From You
- Good computer skills including MS Outlook, Word & Excel.
- Must be accurate with attention to detail
- Excellent customer service skills
- Experience of dealing with a high volume of customer accounts and call volume
- Excellent telephone manner
- Ability to demonstrate numeracy and literacy skills
- Excellent organisation and time management skills
- Ability to make decisions within designated agreed levels of authority
- Ability to manage complex products, systems and customers
- Able to work under pressure. Able to adapt and remain efficient in a dynamic work environment
- What You’ll Get From Us
You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
- Enhanced Family Friendly Leave
- Flogas: Powered by people
At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid.
Powered by people like you, we connect them to the energy they need, when and where they need it.
With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country.
Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.
Doing right by everyone
People matter at Flogas.
We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
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Sales & Service Support Administrator in Leicester employer: Flogas Britain
Flogas Britain is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the transition to renewable energy. As a Finance Director, you will not only lead financial strategy but also have access to significant growth opportunities within a supportive hybrid environment, making a meaningful impact on the future of energy in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Support Administrator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flogas Britain. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flogas Britain before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Service Support Administrator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flogas Britain:Your cover letter is your chance to shine! Tell us why you want to work at Flogas Britain specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flogas Britain!
How to prepare for a job interview at Flogas Britain
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
