At a Glance
- Tasks: Answer emergency calls and troubleshoot gas supply issues for our customers.
- Company: Join Flogas, a leading energy supplier committed to renewable energy.
- Benefits: Enjoy competitive pay, bonuses, health plans, and 25 days holiday plus bank holidays.
- Other info: Full-time role with opportunities for training and career growth.
- Why this job: Be part of a team making a real difference in the energy sector.
- Qualifications: Strong communication skills and basic Microsoft Office knowledge required.
The predicted salary is between 20790 - 25410 £ per year.
Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country.
From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers.
How you’ll power our business as an Emergency Team Member
Reporting to the Emergency Team Supervisor, the Emergency Team Member will work alongside the existing emergency team members to ensure that calls made to the emergency line are answered in a timely manner and dealt with in line with company procedures.
Our emergency team operates 24 hours a day, 365 days a year.
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040.
We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas.
We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases.
All of which means job security, and opportunities to get involved in exciting new initiatives.
Join Flogas and help us do energy right for the future.
- Working Hours
- This is a full-time position working
Monday to Friday, 8:30am to 5:00pm .
- Here’s What You'll Be Doing
- Answering calls on a helpdesk for our LPG customers reporting problems with their gas supply
- Ability to log details of all calls accurately
- Troubleshooting / diagnosing equipment faults & guiding through basic equipment resets
- Prioritising workloads to ensure effective response times while working within SLA’s
- Triaging callouts to ensure that highest priority jobs are dispatched before jobs of a lower priority
- Dispatching engineers within SLA’s
- What We’ll Need From You
- Competent telephone skills
- Ability to log details of all calls accurately.
- Close attention to detail with ability to accurately record information under pressure
- Have a basic understanding of Microsoft Office packages
- Excellent listening skills with ability to think on the job with strong communication skills
- Experience in the dispatch of engineers
- What You’ll Get From Us
You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
- Enhanced Family Friendly Leave
- Flogas: Powered by people
At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid.
Powered by people like you, we connect them to the energy they need, when and where they need it.
With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country.
Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.
Doing right by everyone
People matter at Flogas.
We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
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Emergency Team Member in Leicester employer: Flogas Britain
Flogas Britain is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the transition to renewable energy. As a Finance Director, you will not only lead financial strategy but also have access to significant growth opportunities within a supportive hybrid environment, making a meaningful impact on the future of energy in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Team Member in Leicester
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Flogas Britain that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Flogas Britain face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Emergency Team Member in Leicester
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Flogas Britain
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Flogas Britain is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
