At a Glance
- Tasks: Help customers with energy solutions and resolve queries efficiently.
- Company: Join Flogas, a leading energy supplier with a supportive team culture.
- Benefits: Competitive salary, bonuses, health plans, and generous holiday allowance.
- Other info: Hybrid work model with excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28000 - 30044 £ per year.
Company: Flogas Britain
Salary: £27,372.52 + Monthly Bonus + Enhanced Overtime
Location: Leicester, GB, LE7 1PF
Contract Type: Permanent
Location Type: Hybrid - 2 Days in / 3 Days out - Training period is office based 5 days.
Join us at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers.
How you’ll power our business as a Customer Experience Advisor:
You’ll do energy right by all your customers, whether you’re helping set up a new account in double quick time for a mother with a newborn or delivering innovative energy solutions for a national chain of retail stores. As a Customer Experience Advisor with Flogas, you’ll take responsibility for finding answers to every query and solutions to every challenge so that hundreds and thousands of homes and businesses across the UK have the energy they need, when they need it. From deliveries to pricing, you’ll be an expert advisor and a talented negotiator who gets things sorted in double quick time, no matter how busy it gets. And through it all, you’ll do right by your team, too, supporting them, just like they’ll support you.
What we’ll need from you:
- Experience in a role where you’ve worked with your customers to solve their problems
- Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results
- Good MS Office skills, and strong attention to detail
- Talent for communicating clearly over the phone and in writing on email and web chat
- The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing
- Drive to do right by your customers and your team
What you’ll get from us:
- Bonus (OTE of up to £150 a month)
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
- Enhanced Family Friendly Leave
Doing right by everyone:
People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
Customer Service Advisor - Training in Leicester employer: Flogas Britain
At Flogas, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a hybrid working model, comprehensive training, and a range of benefits including enhanced pension schemes and health support, our Customer Service Advisors thrive in an environment that values their contributions and fosters growth. Join our dedicated team in Leicester, where you can make a meaningful impact while enjoying a rewarding career in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Leicester
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Flogas Britain.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Flogas Britain.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Flogas Britain that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Flogas Britain, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training in Leicester
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Flogas Britain, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Flogas Britain. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Flogas Britain.
How to prepare for a job interview at Flogas Britain
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Flogas Britain that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Flogas Britain and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
