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- Tasks: Help customers with energy solutions and manage queries efficiently.
- Company: Flogas is a leading LPG supplier focused on renewable energy and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work, and extensive discounts.
- Why this job: Join a supportive team dedicated to making a positive impact in energy services.
- Qualifications: Customer service experience, strong communication skills, and attention to detail required.
- Other info: Flexible working hours and opportunities for personal development.
The predicted salary is between 22000 - 30000 £ per year.
Job Title: Customer Experience Advisor
Req ID: 8987
Company: Flogas Britain
Salary: 26,229.09 + Enhanced OT + Monthly Bonus
Location: Leicester, GB, LE7 1PF
Contract Type: Permanent – Monday to Friday (1 in 4 Saturdays)
Location Type: Hybrid – 2 Days Office / 3 Days Home
Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers
How you’ll power our business as a Customer Experience Advisor
You’ll do energy right by all your customers, whether you’re helping set up a new account in double quick time for a mother with a newborn or delivering innovative energy solutions for a national chain of retail stores. As a Customer Experience Advisor with Flogas, you’ll take responsibility for finding answers to every query and solutions to every challenge so that hundreds and thousands of homes and businesses across the UK have the energy they need, when they need it. From deliveries to pricing, you’ll be an expert advisor and a talented negotiator who gets things sorted in double quick time, no matter how busy it gets. And through it all, you’ll do right by your team, too, supporting them, just like they’ll support you.
What we’ll need from you
- Experience in a role where you’ve worked with your customers to solve their problems
- Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results
- Good MS Office skills, and strong attention to detail
- Talent for communicating clearly over the phone and in writing on email and web chat
- The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing
- Drive to do right by your customers and your team
What you’ll get from us
You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.
- Bonus (OTE of up to £150 a month)
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
- Enhanced Family Friendly Leave
Flogas: Powered by people
At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.
Doing right by everyone
People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
Customer Experience Advisor employer: Flogas Britain
Contact Detail:
Flogas Britain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with Flogas and its services. Understanding the company's mission to provide energy solutions will help you align your answers during interviews, showcasing your enthusiasm for their goals.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlighting your problem-solving skills will demonstrate your capability as a Customer Experience Advisor.
✨Tip Number 3
Practice your communication skills, especially over the phone and in writing. Being articulate and clear is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Brush up on your MS Office skills, particularly Excel, as you'll be working with numbers and customer bills. Being comfortable with these tools will give you an edge in managing tasks efficiently.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Flogas is looking for in a Customer Experience Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and problem-solving. Use specific examples that demonstrate your ability to manage multiple tasks and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your drive to support both customers and your team. Mention how your skills align with Flogas's values and mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Flogas Britain
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've successfully resolved customer issues and provided excellent service, as this is crucial for a Customer Experience Advisor.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet and come up with quick solutions. Flogas values individuals who can handle multiple tasks and prioritise effectively, so be ready to illustrate your ability to manage busy environments.
✨Communicate Clearly and Confidently
Since the role involves a lot of communication over the phone and via email, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to refine your communication skills.
✨Familiarise Yourself with MS Office
Brush up on your MS Office skills, especially Excel, as you'll need to work with numbers and customer data. Being comfortable with these tools will show that you're prepared for the technical aspects of the job.