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- Tasks: Join our emergency team to handle urgent calls and support customers effectively.
- Company: Flogas, a leading energy provider committed to renewable solutions.
- Benefits: Enjoy competitive pay, bonuses, health plans, and 25+ holidays.
- Why this job: Make a real difference in energy transition while developing your skills.
- Qualifications: Strong communication skills and basic Microsoft Office knowledge required.
- Other info: Be part of a diverse team with exciting growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Join us at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts to do more for our customers.
How you’ll power our business as an Emergency Team Member:
Reporting to the Emergency Team Supervisor, the Emergency Team Member will work alongside the existing emergency team members to ensure that calls made to the emergency line are answered in a timely manner and dealt with in line with company procedures. Our emergency team operates 24 hours a day, 365 days a year.
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.
What We’ll Need From You:
- Competent telephone skills
- Ability to log details of all calls accurately
- Close attention to detail with ability to accurately record information under pressure
- Have a basic understanding of Microsoft Office packages
- Excellent listening skills with ability to think on the job with strong communication skills
- Experience in the dispatch of engineers
What You’ll Get From Us:
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day (pro-rated based on contracted hours)
- Enhanced Family Friendly Leave
At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.
People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
Emergency Team Member in Leicester employer: Flogas Britain Ltd.
Contact Detail:
Flogas Britain Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Team Member in Leicester
✨Tip Number 1
Get to know the company! Research Flogas and understand their mission towards renewable energy. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since you'll be handling emergency calls, it’s crucial to sound confident and clear. Try role-playing with a friend to simulate real call scenarios and improve your response time under pressure.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've accurately logged information or managed tasks under pressure. This will highlight your ability to handle the demands of the Emergency Team Member role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about Flogas, making it easier for us to connect with you.
We think you need these skills to ace Emergency Team Member in Leicester
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your telephone skills and attention to detail in your application. We want to see how you can handle calls under pressure and accurately log information, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Emergency Team Member role. Mention your experience with dispatching engineers and any relevant Microsoft Office skills. This helps us see how you fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Flogas Britain Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Flogas and its mission towards renewable energy. Understanding their goals and values will help you align your answers with what they’re looking for in an Emergency Team Member.
✨Showcase Your Communication Skills
As an Emergency Team Member, you'll need excellent communication skills. Prepare examples from your past experiences where you effectively communicated under pressure or resolved conflicts. This will demonstrate your ability to handle emergency calls.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your listening skills but also reflects your ability to think on your feet, which is crucial for the role.
✨Highlight Your Attention to Detail
Since logging details accurately is key for this position, come prepared with examples that showcase your attention to detail. Discuss situations where your meticulousness made a difference, especially in high-pressure environments.