Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the workshop and service department, optimising performance and customer service.
- Company: Established automotive organisation with a focus on excellence and team culture.
- Benefits: Competitive salary and great company benefits.
- Why this job: Lead a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in team leadership and the automotive sector required.
- Other info: Opportunity for career growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Hunter James Recruitment are assisting our client - a well-established organisation within the Automotive industry with their search for a Workshop Controller to join their fantastic team within their site in Swindon.
The Role
- Day to day management of the Workshop and Service department.
- Improve and optimize on standards / performance of the service team through effective performance management and development.
- Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts.
- Optimize and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators.
- Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintaining the company’s standard at all times.
- Increase efficiency, effectiveness and profitability of the depots.
- Regular review resources in order to meet all servicing requirements to ensure that key performance indicators are met consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
- Carry out internal audits to ensure depots are fully compliant in terms of both ISO and Health & Safety.
- Reporting directly to directors and keeping all parties updated with constant communication.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Advise on the need for investment if and when required within the depots.
- Arrange and attend regular depot meetings to allow for a clear communication channel as well as building great team relationships.
THE CANDIDATE
- Experience in leading, managing and developing teams.
- Experience within the Automotive Sector.
- Excellent communication skills at all levels.
- Good Organisational Skills.
- An approachable personality.
- Ability to focus efforts and prioritise work.
- Attention to detail.
- Client facing experience being able to manage client expectations.
- Ability to work to tight deadlines under pressure.
IN RETURN
The successful candidate will receive a competitive package plus great company benefits.
Workshop Controller in Swindon employer: Flodam Limited
Contact Detail:
Flodam Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service standards and think about how you can contribute to improving those KPIs. Show them you’re not just another candidate, but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your communication skills! As a Workshop Controller, you'll need to convey information clearly and effectively. Try mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Workshop Controller position. Plus, it shows you’re serious about joining our fantastic team in Swindon!
We think you need these skills to ace Workshop Controller in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in managing teams and improving performance, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples from your past that demonstrate your ability to enhance customer service and meet KPIs.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, make sure your application reflects that. Keep your language clear and professional, and don’t hesitate to show a bit of your personality – we love approachable candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Flodam Limited
✨Know Your Automotive Stuff
Make sure you brush up on your knowledge of the automotive industry, especially the latest trends and technologies. Being able to discuss these topics confidently will show that you're genuinely interested in the role and understand the business.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight specific situations where your leadership made a difference, as this is crucial for a Workshop Controller role.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential, practice articulating your thoughts clearly. Think about how you can convey complex ideas simply, especially when discussing customer service excellence and team management.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing a workshop. Prepare to discuss how you'd handle tight deadlines, client expectations, and performance management to demonstrate your problem-solving abilities.
