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- Tasks: Lead Flock's claims function and ensure fast, fair resolutions for fleet customers.
- Company: Innovative insurtech aiming to revolutionise connected vehicle insurance.
- Benefits: 25 days holiday, private medical insurance, and £1,000 towards professional qualifications.
- Other info: Hybrid working model with a vibrant office in Central London.
- Why this job: Shape the future of claims processes in a fast-growing company with real impact.
- Qualifications: Experience in motor or commercial fleet claims handling and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
About Flock
At Flock we do insurance very differently. We’re nearing 1 billion connected, insured miles. Meaning our real‑time, data‑driven approach enables us to price connected vehicle insurance and assess risk better than ever before, giving fleet owners the insights they need to improve safety. We don’t just pay claims; we help our customers prevent them. We now insure hundreds of fleets in the UK, including the likes of Amazon, DPD, Uber and Bolt. We’ve now raised over £50M and our goal is to become the leading insurance company for connected and autonomous vehicles, and we’re building a world‑class team to help us get there.
The Role
Lead and shape Flock’s claims function, ensuring fast, fair resolutions for our fleet customers while building world‑class claims processes with our insurer partner Admiral.
What we think is most exciting about the role
This is a unique opportunity to shape the claims function at a fast‑growing insurtech. You’ll have real ownership over building scalable claims processes, working directly with Admiral, and making a genuine difference to fleet operators when they need it most.
What you’ll be doing
- Own the end‑to‑end claims journey for Flock customers, ensuring rapid and fair resolution.
- Work closely with Admiral to develop, document, and continuously improve claims handling processes.
- Be the primary point of contact for escalated claims issues.
- Analyse claims data to identify trends and opportunities to reduce frequency and severity.
- Collaborate with product and tech teams to improve claims‑related customer experiences.
- Build and maintain strong relationships with third‑party suppliers including repairers, legal and TPAs.
What you’ll bring to Flock
Essential
- Proven experience in motor or commercial fleet claims handling.
- Strong knowledge of insurance claims processes and regulatory requirements.
- Excellent communication and stakeholder management.
- Experience working with insurance partners or underwriters.
- Ability to work at pace and resolve issues quickly under pressure.
Preferable
- Familiarity with telematics or connected vehicle data.
- CII qualification or working towards it.
- Experience building or redesigning claims processes from scratch.
What we offer (in addition to a competitive salary)
- 25 days of holiday (+ Bank Holidays)
- Workplace Pension
- Private Medical Insurance (including Optical & Mental Health)
- Various Salary Sacrifice Schemes – Workplace Nursery, Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families
- Enhanced Parental Leave and Pay
- £1,000 toward relevant professional qualifications
- £500 per annum towards learning and development
- 3 days paid leave for L&D purposes
At Flock, we typically follow a hybrid working model involving a minimum of 3 days per week spent in the office, which is based in Central London, a few minutes walk from Moorgate and Liverpool Street.
One Last Thing
Authenticity is important to us. We value the unique qualities and experiences you bring. So if you apply, just be your genuine self. It’s who we want!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Claims Operations Manager employer: Flock
Contact Detail:
Flock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Flock or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into Flock's mission and values. Show us how your experience aligns with our goal of transforming insurance for connected vehicles. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've handled claims or improved processes in the past. We want to hear about your successes and how you can bring that magic to Flock.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Claims Operations Manager
Some tips for your application 🫡
Be Authentic: At Flock, we really value authenticity. So, when you're writing your application, just be yourself! Share your unique experiences and qualities that make you a great fit for the Claims Operations Manager role.
Tailor Your Application: Make sure to tailor your application to highlight your experience in motor or commercial fleet claims handling. We want to see how your skills align with our mission of providing fast and fair resolutions for our customers.
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t forget to showcase your stakeholder management abilities in your application. Let us know how you've effectively communicated with partners or underwriters in the past!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Flock
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor and commercial fleet claims handling. Flock is looking for someone who can own the end-to-end claims journey, so be ready to discuss specific processes and how you've improved them in the past.
✨Showcase Your Data Skills
Flock values data-driven decision-making, so be prepared to talk about how you've used claims data to identify trends and improve processes. Bring examples of how your analytical skills have led to better outcomes in previous roles.
✨Build Relationships Like a Pro
Since you'll be working closely with partners like Admiral and various third-party suppliers, highlight your experience in stakeholder management. Share stories that demonstrate your ability to build strong relationships and resolve issues quickly under pressure.
✨Be Authentic and Yourself
Flock values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they’ve shaped your approach to claims management. Remember, they want to see the real you!